# Convoso Predictive Dialer: Pacing, Pricing, and Compliance

> Plura AI breaks down Convoso's predictive dialer: pacing logic, Ignite DID reputation, compliance tooling, and pricing before you sign a contract.

**Published:** 2026-09-03 | **Updated:** 2026-11-06 | **Author:** plurasync
**URL:** https://www.plura.ai/articles/convoso-ai-predictive-dialer
**Type:** post

**Categories:** AI Contact Centers

![Convoso Predictive Dialer: Pacing, Pricing, and Compliance](https://plura.sites.aigrowthagent.co/wp-content/uploads/sites/75/2026/09/1788343990686-36da9fc37391-1024x572.webp)

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## Content

*Written by: Matt Beucler, CEO, Plura AI | Last updated: September 29, 2026*

*Updated September 2026*

## Key Takeaways for High-Volume Outbound Teams

- Convoso is a cloud-based predictive dialer that combines pacing algorithms, AI-powered AMD, Ignite DID reputation scoring, and TCPA/DNC tooling for high-volume outbound teams.4
- The platform supports four dialing modes and enforces the FCC’s 3% abandoned-call cap through real-time pacing adjustments and Attempt Control Manager limits on repeat dials.
- Convoso Ignite scores outbound DIDs on a 1–100 health scale and rotates numbers to protect caller-ID reputation, with control applied after calls enter the network.
- Convoso pricing is quote-only, with reported seat costs of $90–$150 per agent per month. Telecom minutes and DIDs are often billed separately, and a one-time onboarding fee is common.
- Plura AI is an FCC-licensed carrier that issues branded caller ID at origination, runs STIR/SHAKEN authentication on every call, and enforces real-time DNC scrubbing before dial.1

[Talk With Plura About Your Outbound Targets](https://www.plura.ai/plura-webchat?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent)

## How Convoso’s Predictive Dialing Engine Handles Pacing

Convoso’s dialing engine supports four modes: predictive, power, progressive, and preview. In predictive mode, the system dials multiple numbers per available agent at the same time. The pacing algorithm monitors live answer rates and agent availability in a continuous feedback loop. It raises the dial ratio when agents sit idle and pulls it back when answered calls start to outpace agent capacity.

The core regulatory constraint on predictive pacing is the abandoned call rate. [Under 47 U.S.C. § 227 and codified at 47 C.F.R. § 64.1200(a)(7), the FCC caps abandoned calls at 3% of answered calls within any 30-day rolling window per campaign.](https://leadcompliant.com/articles/tcpa-basics/predictive-dialer-abandoned-call-rate-tcpa-three-percent-rule)2 [A call is abandoned when a live person answers and no agent is connected within two seconds of the called party’s completed greeting.](https://leadcompliant.com/articles/tcpa-basics/predictive-dialer-abandoned-call-rate-tcpa-three-percent-rule) The formula is: (Abandoned Calls / Answered Calls) × 100. Voicemails, busy signals, and non-connects do not count in the denominator.

AMD is the filter that separates live answers from voicemail. Its accuracy varies widely. [AI-powered AMD achieves a false positive rate of 1–3%, while default Asterisk-based AMD typically runs 15–25%.](https://amdify.io/blog/outbound-call-center-kpis-metrics)3 When AMD misclassifies a live human as a machine, the call is dropped. This false positive inflates the abandoned call count and damages caller ID reputation. Because of these downstream effects, AMD accuracy is the single optimization that most directly affects connect rate, agent utilization, and cost per acquisition.

[Predictive dialers typically achieve 80–120 dials per agent per hour, compared to 40–60 for power dialers, with agent utilization benchmarks of 50–70% for predictive dialing.](https://amdify.io/blog/outbound-call-center-kpis-metrics)3 Predictive mode fits high-volume lists with enough logged-in agents to absorb the pacing math. Five9 documentation states its predictive dialing mode “should never be used with less than 15 agents” consistently active.4 Below that threshold, the abandonment rate can exceed the regulatory ceiling before the pacing algorithm can compensate.

Convoso’s Attempt Control Manager (ACM) adds a layer on top of pacing. ACM lets administrators define the maximum number of times the same phone number can be dialed within a set time window, applying the limit across every campaign and every duplicate lead record, with blocks automatically resetting once the configured time window passes. Live transfer and closer-queue calls are excluded from attempt counts. ACM also generates Attempt Block Logs that record which leads were blocked, supporting audit and compliance tracking.

## How Convoso Ignite Manages DID Reputation

Convoso Ignite focuses on caller ID reputation, which directly affects connect rates. Convoso compliance and reputation tooling includes StateTracker, TCPA controls, DID health scoring, STIR/SHAKEN, and caller ID reputation management to help teams scale outbound calling while managing compliance and spam risks.

In operator terms, Convoso Ignite continuously scores each outbound DID’s reputation from 1 to 100 based on live usage, flags, and contact rates, automatically deprioritizes or retires poor-performing numbers to stay ahead of spam labeling, and manages dialing across the number pool in real time. This is a software-layer approach. The platform watches behavioral signals and adjusts which numbers stay in rotation based on scoring thresholds.

The structural distinction is where reputation control happens in the network stack. Caller-ID reputation scores are fragmented across carriers and analytics providers. As a result, the same number can be clean on one network and labeled spam on another. A software-layer reputation tool scores and manages numbers after they enter the network. A carrier-owned architecture issues branded caller ID at origination, before the call reaches the terminating carrier scoring systems.

Plura AI operates as its own FCC-licensed audio bridging carrier. Its [AI predictive dialer](https://plura.ai/ai-predictive-dialer?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent) issues branded caller ID at the carrier level, runs STIR/SHAKEN (Secure Telephone Identity Revisited / Signature-based Handling of Asserted information using toKENs, the FCC-mandated framework for authenticating caller identity on every outbound call) on every outbound call, and enforces DNC scrubbing before dial. A Twilio study spanning approximately 720,000 calls (published February 2024) found that branded calls were answered 62% of the time versus 20% for un-branded calls.3 Branded display requires A-level STIR/SHAKEN attestation signed at the originating carrier. The dialer software layer cannot provide this.

![Plura Predictive Dialer dashboard displaying AI-powered outbound call pacing, transfer analysis, and dialing performance insights.](https://cdn.aigrowthmarketer.co/1779338793506-2d33c5dff8e8.png)**Plura Predictive Dialer automates outbound calling with AI-powered pacing, transfer optimization, and real-time performance analytics.**

[See Plura’s Carrier-Owned Dialer in a Live Demo](https://plura.ai/ai-predictive-dialer?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent)

## Convoso Compliance Tooling in Context

Convoso documents a compliance surface that covers several primary regulatory obligations for high-volume outbound operations. [Convoso platform includes DNC scrubbing, consent tracking, call recording, and configurable guardrails.](https://tomba.io/blog/convoso-pricing-reviews-pros-and-cons) Convoso automated DNC functionality is built to add a number to the internal DNC list in real time upon receipt of a consent revocation or similar request.

![Plura Security & Compliance dashboard highlighting SOC 2, ISO, and GDPR standards with secure trust verification management.](https://cdn.aigrowthmarketer.co/1779339090994-980045ddacd2.png)**Plura Security & Compliance supports SOC 2, ISO, and GDPR standards with trust registration, verification management, and secure AI communications.**

The primary statutory framework governing predictive dialing is the Telephone Consumer Protection Act, codified at 47 U.S.C. § 227, and the FCC implementing regulations at 47 C.F.R. § 64.1200.2 [The FTC Telemarketing Sales Rule (TSR), 16 C.F.R. Part 310, runs in parallel for telemarketers subject to FTC jurisdiction.](https://leadcompliant.com/articles/tcpa-basics/predictive-dialer-abandoned-call-rate-tcpa-three-percent-rule) The National Do Not Call (DNC) Registry, maintained by the FTC, requires telemarketers to download registered numbers and scrub against them before calling. Operators should consult the regulations directly and qualified legal counsel for guidance on their specific obligations.

Plura supports compliance across this regulatory surface through platform-level enforcement. Plura compliance tooling includes:

- Real-time DNC scrubbing against federal and state registries before dial, blocking non-compliant numbers before the first attempt
- Automated quiet-hours enforcement through time-zone detection, applying state and federal calling-window restrictions to every campaign
- Immutable consent logging with timestamped, audit-ready records
- TCPA compliance and DNC compliance infrastructure pre-loaded into every outbound contact
- SOC 2, HIPAA, and ISO certification covering the underlying infrastructure
- GDPR coverage for European operations
- SHAKEN/STIR caller ID verification on every outbound voice call

Plura supports customer compliance. Customers remain responsible for their own regulatory obligations, certifications, and the claims they make to their end users. See [pricing and plans](https://plura.ai/pricing?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent) for tier-level details on compliance features.

![Screenshot of Plura’s fully compliant AI communications platform showing business registration and phone number provisioning workflows for AI Voice, SMS, RCS, and Webchat communication automation.](https://cdn.aigrowthmarketer.co/1779337911454-8c3a9645d906.png)**Plura’s FCC-licensed AI communications platform simplifies compliant business registration and phone number provisioning for AI Voice, SMS, RCS, and Webchat workflows.**

Beyond compliance, pricing is a critical factor when evaluating Convoso. The next section breaks down what the quote actually reflects.

## Convoso Predictive Dialer Pricing: What the Quote Reflects

Convoso does not publish a rate card. [Convoso uses a contact-sales, quote-only pricing model with no published rates and no free trial, requiring buyers to complete a sales-led evaluation before purchase; iTechGuides re-checked Convoso’s pricing page in September 2026 and confirmed it still lists “Pricing on request.”](https://itechguides.com/products/convoso)

[Reported Convoso agent-seat costs cluster in the $90–$150 per seat per month band, drawn from user reviews, procurement forum threads, and third-party software directories such as Capterra; rates fall at higher seat counts and rise for smaller commitments.](https://tomba.io/blog/convoso-pricing-reviews-pros-and-cons) The variables that drive the final number include seat count, dialer minutes, DID provisioning, SMS add-ons, AI features, analytics modules, premium support tiers, and contract term. [Convoso’s telecom and usage costs are frequently billed as separate line items rather than bundled, and this is the single largest source of “my bill was higher than the quote” complaints across review sites.](https://tomba.io/blog/convoso-pricing-reviews-pros-and-cons)

[A one-time Convoso onboarding and implementation fee is common at this tier of contact center software and often amounts to 1–2 months of platform cost.](https://tomba.io/blog/convoso-pricing-reviews-pros-and-cons) [Contracts are annual with auto-renew as standard.](https://tomba.io/blog/convoso-pricing-reviews-pros-and-cons)

Plura AI publishes transparent [pricing](https://plura.ai/pricing?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent) across three tiers: Multi ($5,000/month), Agency ($7,500/month), and Enterprise (custom). All tiers run on annual contracts billed monthly, with a 90-day opt-out window. Agent build fees are $2,500–$2,750 per agent. Telecom usage, compliance infrastructure, and the stateful conversation database are part of the platform rather than separately billed line items. See all [plans and rates](https://plura.ai/pricing?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent) on the Plura pricing page.

## Predictive Dialer vs. Auto Dialer and the Legal Framework

A predictive dialer and an auto dialer differ in how they pace calls and, under some interpretations, in how they interact with federal law. A predictive dialer uses a pacing algorithm to dial multiple numbers simultaneously per available agent and adjusts the dial ratio in real time based on answer rates and agent availability. An auto dialer, in the regulatory sense, refers to equipment that stores or produces telephone numbers using a random or sequential number generator and dials them automatically.

[In Facebook, Inc. v. Duguid, 592 U.S. 395 (2021), the U.S. Supreme Court held that equipment qualifies as an autodialer under 47 U.S.C. § 227(a)(1) only if it can store or produce phone numbers using a random or sequential number generator, narrowing the TCPA’s reach compared to how some lower courts had read the term.](https://recordinglaw.com/us-laws/tcpa) The practical effect is that list-based dialers that dial from a fixed, targeted list without random or sequential number generation may fall outside the ATDS (automatic telephone dialing system) definition under federal law. Courts still disagree on whether list-based dialers fit that definition, and Florida, Oklahoma, and Maryland require prior express written consent for sales calls placed using an automated dialing system.

Predictive dialers operate within a defined regulatory framework. The FCC’s 3% abandoned call cap, consent requirements for calls to wireless numbers, DNC scrubbing obligations, and calling-hour restrictions all apply regardless of how a specific dialer is classified. [TCPA statutory damages are $500 per violation under 47 U.S.C. § 227(c)(5), trebled to $1,500 per call for willful or knowing violations; every abandoned call over the 3% threshold is a separate violation.](https://leadcompliant.com/articles/tcpa-basics/predictive-dialer-abandoned-call-rate-tcpa-three-percent-rule)2 Operators should consult the applicable statutes and qualified legal counsel for guidance specific to their campaigns and contact lists.

## Convoso vs. Plura: Software-Layer Dialer vs. Carrier-Owned Dialer

The structural difference between Convoso and Plura is where enforcement and identity control happen in the network stack. The following comparison covers each platform’s documented architecture and published capabilities. No metrics are invented for either platform.

**Convoso** is a software-layer outbound platform. Its documented components include a predictive dialing engine with real-time pacing controls, AMD for voicemail filtering, Ignite DID reputation scoring and number rotation, StateTracker for state-level compliance guardrails, TCPA/DNC tooling including consent tracking and call recording, and Salesforce integration. Pricing is quote-only. [Telecom minutes and DID provisioning are typically billed separately from the seat fee.](https://tomba.io/blog/convoso-pricing-reviews-pros-and-cons)

**Plura AI** is its own FCC-licensed audio bridging carrier. Its [AI predictive dialer](https://plura.ai/ai-predictive-dialer?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent) issues branded caller ID at origination under Plura own carrier identity, runs STIR/SHAKEN authentication on every outbound call, and enforces real-time DNC scrubbing before dial. The platform holds stateful conversation memory across voice, SMS, and RCS through a shared Stateful Conversation Database. An agent that texted a lead at 9 a.m. can pick up the call at noon with full context. Compliance infrastructure including TCPA compliance, DNC compliance, SOC 2, HIPAA, ISO certification, GDPR, and SHAKEN/STIR caller ID verification is enforced at the platform level on every outbound contact. [Published pricing tiers](https://plura.ai/pricing?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent) (Multi, Agency, Enterprise) run on annual contracts billed monthly with a 90-day opt-out window.

The key architectural distinction is how each platform handles identity and reputation. Ignite uses a software-layer reputation-scoring approach that monitors and rotates DIDs after they enter the network. Plura carrier-owned architecture issues branded caller ID before the call reaches the terminating carrier scoring systems, with A-level STIR/SHAKEN attestation signed at origination. For a full side-by-side comparison of Plura against software-layer dialer platforms, see the Plura comparison page.

[Review Plura’s Architecture With an Expert](https://plura.ai/ai-predictive-dialer?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent)

## The Bottom Line for Operators Holding a Convoso Quote

Convoso’s AI predictive dialer is a software-layer outbound platform with a pacing engine, AMD, Ignite DID reputation scoring, StateTracker, and TCPA/DNC tooling. It targets high-volume outbound operations in compliance-sensitive verticals and is [sold quote-only, with no published rate card and telecom costs typically billed separately from the seat fee](https://tomba.io/blog/convoso-pricing-reviews-pros-and-cons). The platform sits on top of the carrier network rather than operating as part of it.

A carrier-owned AI predictive dialer changes the connect-rate and compliance equation. Branded caller ID is issued at origination under the carrier’s own identity. STIR/SHAKEN attestation is signed at the network level before the call reaches the terminating carrier’s spam-scoring systems. DNC scrubbing is enforced before dial rather than scored after the fact. Plura AI operates that architecture. Its [AI predictive dialer](https://plura.ai/ai-predictive-dialer?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent) runs on Plura’s own FCC-licensed carrier, holds stateful conversation memory across voice, [AI SMS](https://plura.ai/ai-sms-leads?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent), and RCS, and publishes transparent [pricing](https://plura.ai/pricing?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent) with a 90-day opt-out window on every annual contract.

If you are benchmarking a Convoso quote, two Plura resources help quantify the tradeoffs.

[Run Your Numbers Through Plura’s ROI Calculator](https://plura.ai/calculator?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent)

[Compare Plans and Rates Side by Side](https://plura.ai/pricing?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent)

1 Plura AI maintains SOC 2, HIPAA, ISO, and GDPR posture as part of its platform infrastructure. References to compliance frameworks in this article describe Plura’s platform capabilities and do not constitute a guarantee that any customer using Plura will themselves be compliant with applicable laws or standards. Customers remain solely responsible for their own regulatory obligations, certifications, consent management, recordkeeping, and the claims they make to their own end users. Consult qualified legal counsel for guidance specific to your use case.

2 This article describes regulatory frameworks at a general level and does not constitute legal advice. Laws and regulations vary by jurisdiction, change over time, and apply differently depending on facts and circumstances. Readers should consult qualified legal counsel before making compliance decisions.

3 Performance figures, customer outcomes, and industry statistics referenced in this article are drawn from cited third-party sources or Plura customer case studies. Individual results vary based on implementation, use case, industry, audience, and execution. Past or aggregate performance is not a guarantee of future results.

4 References to third-party products, services, companies, or research are made for informational and comparative purposes only. Plura AI is not affiliated with, endorsed by, or sponsored by any third party named in this article unless explicitly stated. Trademarks and product names referenced remain the property of their respective owners.

This article is provided for informational purposes only and reflects Plura AI’s understanding at the time of publication. Product capabilities, integrations, and specifications are subject to change. For the most current information, visit plura.ai.

This article was produced with the assistance of AI tools and reviewed by Plura AI prior to publication.

## Read Next

- [AI Predictive Dialer for High-Volume Outbound Calling](https://www.plura.ai/articles/best-ai-predictive-dialer/?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent)
- [Predictive Dialer Comparison: The 2026 Operator’s Guide](https://www.plura.ai/articles/predictive-dialer-comparison/?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent)
- [Predictive Dialer Pricing: The Operator’s Guide to True Cost](https://www.plura.ai/articles/predictive-dialer-pricing/?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent)
- [Predictive Dialer: How It Works, Costs, and AI Shifts](https://www.plura.ai/articles/cloud-based-predictive-dialer/?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent)
- [Predictive Dialer vs Power Dialer: A Compliance Guide](https://www.plura.ai/articles/predictive-dialer-vs-power-dialer/?utm_term=convoso-ai-predictive-dialer&utm_campaign=ai_growth_agent)

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- **Description:** Plura AI breaks down Convoso's predictive dialer: pacing logic, Ignite DID reputation, compliance tooling, and pricing before you sign a contract.
- **DateModified:** 2026-09-29T13:51:05.231Z
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## Citations

- [TCPA Opt-Out Rules 2026: What Is Enforceable Now vs. Nov. 25](https://www.plura.ai/articles/tcpa-opt-out-rules)
- [FCC 26-67: What the TCPA Rule Changes Mean for Operators](https://www.plura.ai/articles/fcc-26-67-tcpa-order)
- [TCPA Informational vs Marketing Messages: Key Differences](https://www.plura.ai/articles/tcpa-informational-vs-marketing-messages)
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- [TCPA Opt-Out Compliance: 2026 Rule Changes and Controls](https://www.plura.ai/articles/tcpa-opt-out-compliance-checklist)

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