# How To Turn On Call Screening On iPhone

> Understand iOS call screening, what callers hear, and how Plura AI helps outbound teams and contact centers drive more live answered calls.

**Published:** 2026-09-02 | **Updated:** 2026-11-06 | **Author:** plurasync
**URL:** https://www.plura.ai/articles/ios-call-screening-feature
**Type:** post

**Categories:** AI Voice Agents

![How To Turn On Call Screening On iPhone](https://plura.sites.aigrowthagent.co/wp-content/uploads/sites/75/2026/09/1788256792841-cc0ce3341bcf-1024x572.webp)

---

## Content

*Written by: Matt Beucler, CEO, Plura AI | Last updated: September 29, 2026*

## Key Takeaways

- iOS call screening answers unknown calls in the background, asks callers for their name and reason, and shows you a live transcript before your iPhone rings.
- In iOS 26, the setting path is Settings > Apps > Phone > Screen Unknown Callers. The feature appears only on compatible iPhones running iOS 26 or later in supported regions and languages.
- Call Screening (Ask Reason for Calling), Silence Unknown Callers, and Live Voicemail work at different points in the call flow and require separate settings.
- Outbound teams see lower connect rates because screened calls often never ring through. Branded caller ID and STIR/SHAKEN authentication at the carrier level help recover answer rates.
- Plura AI issues branded caller ID through its own FCC-licensed carrier and uses AI voice agents that speak to the iOS 26 screening layer so prospects see who is calling and why.

[See how Plura handles screened calls](https://www.plura.ai/plura-webchat?utm_term=ios-call-screening-feature&utm_campaign=ai_growth_agent)

## How To Turn On Call Screening On iPhone

iOS 26 moved Phone settings under a new Apps menu. [The older Settings > Phone layout no longer applies](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26). The current path, per [Apple’s support documentation](https://support.apple.com/guide/iphone/screen-and-block-calls-iphe4b3f7823):

1. Open **Settings**.
2. Tap **Apps**, then tap **Phone**.
3. Scroll to **Screen Unknown Callers**.
4. Select **Ask Reason for Calling**.

[There is no separate on/off toggle. Selecting the option activates screening for eligible unknown callers immediately.](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26)

Talk to Plura about your outbound setup

## How iOS Call Controls Differ: Screening, Silence, And Live Voicemail

iOS 26 includes several overlapping call-handling features, and many users mix them up. The table below shows that the three most conflated options act at different points in the call flow: one screens before the ring, one skips the ring, and one lets you read a voicemail as it is being left.

| Feature | Settings Path | What You Experience | What The Caller Experiences |
| --- | --- | --- | --- |
| Call Screening (Ask Reason for Calling) | [Settings > Apps > Phone > Screen Unknown Callers > Ask Reason for Calling](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26) | iPhone asks the caller for their name and reason before ringing. You see a live transcript and decide whether to answer. | Automated voice asks for name and reason for calling. Caller speaks their response before the phone rings. |
| Silence Unknown Callers | Settings > Apps > Phone > Screen Unknown Callers > Silence | Unknown calls do not ring. They go directly to voicemail and appear in Recents. | Call goes directly to voicemail with no prompt. Caller hears the standard voicemail greeting. |
| Live Voicemail | Settings > Apps > Phone > Live Voicemail | You see a real-time transcript as a caller leaves a voicemail and can pick up mid-message. | Caller hears the standard voicemail greeting and records a message normally. |

iPhones can show two different call screens because Call Screening and Live Voicemail are separate features. Both surface information before you commit to a call, but they run at different stages. Call Screening intercepts the call before your phone rings and asks the caller to identify themselves. Live Voicemail shows a transcript while someone is actively leaving a message.

The phrase “it is screening my calls and I do not want it to” usually points to Ask Reason for Calling being active. Silence, by contrast, skips the prompt and routes unknown callers straight to voicemail without interaction. [Apple’s guide on managing unknown callers](https://support.apple.com/en-lamr/111106) covers all three modes in detail, including the older Silence Unknown Callers control.

## Why Call Screening May Be Missing On Your iPhone

Several conditions can hide or disable the Screen Unknown Callers setting. Work through these in order before assuming the feature is unavailable on your device.

- **iOS version:** [Call Screening requires iOS 26 or later](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26). Check your version at Settings > General > About. If you are on an earlier version, install the update at Settings > General > Software Update.
- **Device compatibility:** The feature is [available on iPhone 11 and later, iPhone SE (2nd generation) and later, iPhone 16e, the iPhone 17 series, and iPhone Air](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26). [The iPhone XR, XS, and XS Max are not compatible with iOS 26 at all](https://itechguides.com/ios-26-features-20-updates-that-transform-your-iphone).
- **Region and language gating:** Call Screening appears only for specific language and region combinations. [English is supported in the US, UK, Canada, Australia, India, Ireland, New Zealand, Puerto Rico, Singapore, and South Africa](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26). [Spanish is supported in the US, Mexico, Puerto Rico, and Spain](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26). [French, German, Japanese, Korean, Mandarin Chinese, Cantonese, and Portuguese (Brazil) are also supported](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26). If your device language or region falls outside those lists, the setting does not appear.
- **Carrier support:** Some carriers may not support the feature. If the setting is present but calls are not being screened, check with your carrier.
- **Roaming:** [Calls are not screened while the iPhone is roaming, regardless of which option is selected](https://support.apple.com/en-lamr/111106). The feature can appear to stop working during international travel.
- **Emergency services:** [Call Screening pauses for 24 hours after you call emergency services](https://support.apple.com/en-lamr/111106). Unknown numbers ring normally during that window.

### How To Stop Your iPhone From Screening Calls

Most forum threads focus on turning the feature off rather than turning it on. [To disable Call Screening completely, go to the Screen Unknown Callers menu described above and select **Never**](https://itechguides.com/how-to-disable-call-screening-on-iphone-ios-26). This restores normal ringing for all unsaved numbers.

[Selecting **Silence** instead keeps unknown calls from ringing your phone while still allowing callers to leave voicemails](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26). The three options behave differently: Never lets unknown numbers ring through. Silence routes them to voicemail silently. Ask Reason for Calling screens them with a prompt before ringing.

## What Callers Hear When Your iPhone Screens Their Call

The caller experience often confuses outbound teams, yet it shapes whether prospects ever hear a live agent.

[When an unknown caller dials an iPhone with Ask Reason for Calling active, the call is answered automatically before the iPhone rings](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26). The caller does not hear a normal ring. The iPhone answers in the background, and [the caller hears an automated voice asking them to state their name and reason for calling](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26). After the caller responds, the iPhone rings for the recipient, who sees a live transcript.

[The iPhone owner can answer, decline, or send the call to voicemail based on that transcript](https://support.apple.com/en-lamr/111106). The caller can tell a machine has answered because a system voice asks for identification and then pauses. The prompt does not say a human is screening the call. The experience resembles an automated business phone system.

[The Associated Press reported](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26) that some legitimate callers, including delivery drivers, mechanics, and plumbers, hung up instead of responding to the prompt because they assumed they had reached voicemail.4 The iPhone owner remains in control throughout, since the caller is not connected automatically just for answering the prompt.

This caller-side experience directly affects outbound teams. A screened call is different from a traditional missed call. The prospect is present, reading a transcript, and making an active decision. The words in that transcript influence whether the call is accepted or declined.

## What iOS Call Screening Means For Outbound Teams

iOS call screening blocks many unfamiliar numbers before they ever ring. For outbound teams dialing at scale, that means a significant share of calls never reach the prospect’s ear. Instead, the prospect sees a transcript of whatever the system said to the screening prompt and decides within seconds whether to pick up.

[iPhones represent 60 to 75% of recent U.S. smartphone sales, per Counterpoint and Omdia data cited by Plura AI](https://leadlock.ai/blog/ios-call-screening).3,4 That matters because connection rates were already weak before iOS 26 launched, sitting at 20 to 30%. Apten’s May 2026 analysis shows the new screening layer pushing them lower, with 15 to 20% drops in connect rates on iPhone-heavy lead lists. A “Spam Likely” carrier tag can cut answer rates by another 40 to 60%, according to Voiso’s 2026 analysis.3,4

The problem sits at the carrier and caller-identity layer. Most outbound platforms cannot address it because they do not own the carrier. They rent from a third-party CPaaS, the API-only telecom layer that providers like Twilio sell to AI vendors. That setup leaves caller ID unbranded at the carrier level, so calls present as unfamiliar numbers that iOS screening is built to intercept.

Plura AI addresses this at the carrier level. Plura issues branded caller ID directly through its own FCC-licensed carrier. Its [AI voice agents](https://plura.ai/ai-voice-demo?utm_term=ios-call-screening-feature&utm_campaign=ai_growth_agent) speak to the iOS 26 call-screening layer so calls present with the company’s name and the reason for the call. STIR/SHAKEN (Secure Telephone Identity Revisited / Signature-based Handling of Asserted information using toKENs: the FCC-mandated caller ID authentication framework) runs on every outbound call.1,2 Screened calls then present a recognizable identity to the prospect reading the transcript, which can turn what would have been a voicemail into a live conversation.

![Screenshot of Plura’s fully compliant AI communications platform showing business registration and phone number provisioning workflows for AI Voice, SMS, RCS, and Webchat communication automation.](https://cdn.aigrowthmarketer.co/1779337911454-8c3a9645d906.png)**Plura’s FCC-licensed AI communications platform simplifies compliant business registration and phone number provisioning for AI Voice, SMS, RCS, and Webchat workflows.**

[Research compiled by Plura using Twilio and TransUnion data shows branded calls are answered 62% of the time versus 20% for unbranded calls](https://leadlock.ai/blog/ios-call-screening).3,4 That gap reflects a caller identity problem that benefits from a carrier-level fix.

Plura’s [AI Predictive Dialer](https://plura.ai/ai-predictive-dialer?utm_term=ios-call-screening-feature&utm_campaign=ai_growth_agent) routes calls over Plura’s FCC-licensed carrier with branded caller ID and STIR/SHAKEN authentication on every dial. Real-time DNC (Do Not Call) scrubbing and TCPA (Telephone Consumer Protection Act) compliance support sit inside the platform.1,2 Every outbound contact is checked against federal and state DNC registries before dial.1,2 See [Plura’s plans and rates](https://plura.ai/pricing?utm_term=ios-call-screening-feature&utm_campaign=ai_growth_agent) for current pricing tiers.

![Plura Predictive Dialer dashboard displaying AI-powered outbound call pacing, transfer analysis, and dialing performance insights.](https://cdn.aigrowthmarketer.co/1779338793506-2d33c5dff8e8.png)**Plura Predictive Dialer automates outbound calling with AI-powered pacing, transfer optimization, and real-time performance analytics.**

[Check your ROI with Plura’s calculator](https://plura.ai/calculator?utm_term=ios-call-screening-feature&utm_campaign=ai_growth_agent)

## Frequently Asked Questions

### Is iOS Call Screening Free?

Yes. [The iOS call screening feature is built into iOS 26 at no additional cost; no carrier add-on or subscription is required](https://pasqualepillitteri.it/en/news/16737/iphone-call-screening-unknown-callers). [Standard calling and data rates may apply when the feature answers calls on your behalf](https://support.apple.com/en-lamr/111106), which matters if you are on a limited mobile plan or traveling internationally.

### Which iPhones And iOS Versions Have Call Screening?

[Call Screening requires iOS 26 or later](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26) and is [available on iPhone 11 and later, iPhone SE (2nd generation) and later, iPhone 16e, the iPhone 17 series, and iPhone Air](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26). [Apple does not require Apple Intelligence or a specific Neural Engine for this feature](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26). It appears as an on-device Phone feature on any compatible iPhone running iOS 26.

### Why Does My iPhone Have Two Different Call Screens?

iOS 26 includes both Call Screening (Ask Reason for Calling) and Live Voicemail. Both show you information before you answer, but they work at different points. Call Screening asks unknown callers for their name and reason before your phone rings. Live Voicemail shows a real-time transcript as someone leaves a voicemail. Separate settings control each feature.

### How Do I Turn Off Call Screening On My iPhone?

Open the same Screen Unknown Callers menu described earlier and select Never. This restores normal ringing for unsaved numbers. Selecting Silence instead keeps unknown calls from ringing while still receiving their voicemails. [The older path, Settings > Phone, no longer applies in iOS 26](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26).

### What Does The Caller Hear When My iPhone Screens Their Call?

[The caller hears an automated voice asking them to state their name and reason for calling](https://itechguides.com/how-to-turn-on-ask-reason-for-calling-on-iphone-in-ios-26), not a ring. The prompt runs before your phone rings, and [you see a live transcript of their response so you can decide whether to answer](https://support.apple.com/en-lamr/111106). The caller is not told a person is screening the call. The experience resembles an automated business phone system, which is why some callers hang up assuming they have reached voicemail.

### Are *67 And iOS Call Screening The Same Thing?

No. [*67 is a North American vertical service code (star code) that blocks your caller ID for a single outbound call, showing the recipient “Private,” “Blocked,” or “Unknown” instead of your number, and it still works on most US and Canadian carriers](https://www.callmama.com/blog/does-star-67-still-work/). The iOS call screening feature is a separate iPhone setting that asks incoming unknown callers to identify themselves before your phone rings. They operate at different layers and do not interact.

### Can Outbound Teams Do Anything About iOS Call Screening?

Yes. Plura issues branded caller ID through its own FCC-licensed carrier, and its AI voice agents speak to the iOS 26 call-screening layer so calls present with your company’s name and the reason for the call. This approach helps convert screened calls into live pickups instead of voicemails. STIR/SHAKEN authentication runs on every outbound call, and real-time DNC scrubbing runs before each dial inside the platform.

## The Bottom Line For Contact Centers And Revenue Teams

The iOS call screening feature is simple to enable but often confusing to troubleshoot. The Settings path changed in iOS 26, region and language gating can hide the option, and three overlapping call-handling modes, Ask Reason for Calling, Silence, and Live Voicemail, are easy to mix up. For most iPhone owners, the fix involves confirming iOS 26 is installed, using the updated Screen Unknown Callers path, and checking that device language and region match a supported combination.

For outbound teams, the challenge is operational. iOS call screening creates a connect-rate problem at the carrier layer. Branded caller ID, STIR/SHAKEN authentication, and AI voice agents that speak to the iOS 26 screening layer form a practical response. Plura delivers those capabilities through its own FCC-licensed carrier infrastructure.

Get a walkthrough of Plura’s carrier-level caller ID

1 Plura AI maintains SOC 2, HIPAA, ISO, and GDPR posture as part of its platform infrastructure. References to compliance frameworks in this article describe Plura’s platform capabilities and do not constitute a guarantee that any customer using Plura will themselves be compliant with applicable laws or standards. Customers remain solely responsible for their own regulatory obligations, certifications, consent management, recordkeeping, and the claims they make to their own end users. Consult qualified legal counsel for guidance specific to your use case.

2 This article describes regulatory frameworks at a general level and does not constitute legal advice. Laws and regulations vary by jurisdiction, change over time, and apply differently depending on facts and circumstances. Readers should consult qualified legal counsel before making compliance decisions.

3 Performance figures, customer outcomes, and industry statistics referenced in this article are drawn from cited third-party sources or Plura customer case studies. Individual results vary based on implementation, use case, industry, audience, and execution. Past or aggregate performance is not a guarantee of future results.

4 References to third-party products, services, companies, or research are made for informational and comparative purposes only. Plura AI is not affiliated with, endorsed by, or sponsored by any third party named in this article unless explicitly stated. Trademarks and product names referenced remain the property of their respective owners.

This article is provided for informational purposes only and reflects Plura AI’s understanding at the time of publication. Product capabilities, integrations, and specifications are subject to change. For the most current information, visit plura.ai.

This article was produced with the assistance of AI tools and reviewed by Plura AI prior to publication.

## Read Next

- [How to Turn On or Off Call Screening on iPhone](https://www.plura.ai/articles/call-screening-on-iphone/?utm_term=ios-call-screening-feature&utm_campaign=ai_growth_agent)
- [How To Enable Call Screening On iPhone in iOS 26](https://www.plura.ai/articles/enable-call-screening-ios/?utm_term=ios-call-screening-feature&utm_campaign=ai_growth_agent)
- [How To Turn Off Call Screening On iPhone](https://www.plura.ai/articles/turn-off-call-screening-iphone/?utm_term=ios-call-screening-feature&utm_campaign=ai_growth_agent)
- [iOS Call Screening: How It Works On iPhone (iOS 26)](https://www.plura.ai/articles/how-ios-call-screening-works/?utm_term=ios-call-screening-feature&utm_campaign=ai_growth_agent)
- [How To Turn Off Call Screening on iPhone in iOS 26](https://www.plura.ai/articles/disable-ios-call-screening/?utm_term=ios-call-screening-feature&utm_campaign=ai_growth_agent)

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      **Answer:**

      - **Text:** Call Screening requires iOS 26 or later and is available on iPhone 11 and later, iPhone SE (2nd generation) and later, iPhone 16e, the iPhone 17 series, and iPhone Air. Apple does not require Apple Intelligence or a specific Neural Engine for this feature. It appears as an on-device Phone feature on any compatible iPhone running iOS 26.
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      - **Text:** iOS 26 includes both Call Screening (Ask Reason for Calling) and Live Voicemail. Both show you information before you answer, but they work at different points. Call Screening asks unknown callers for their name and reason before your phone rings. Live Voicemail shows a real-time transcript as someone leaves a voicemail. Separate settings control each feature.
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      - **Text:** The caller hears an automated voice asking them to state their name and reason for calling, not a ring. The prompt runs before your phone rings, and you see a live transcript of their response so you can decide whether to answer. The caller is not told a person is screening the call. The experience resembles an automated business phone system, which is why some callers hang up assuming they have reached voicemail.
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      - **Text:** No. *67 is a North American vertical service code (star code) that blocks your caller ID for a single outbound call, showing the recipient Private, Blocked, or Unknown instead of your number, and it still works on most US and Canadian carriers. The iOS call screening feature is a separate iPhone setting that asks incoming unknown callers to identify themselves before your phone rings. They operate at different layers and do not interact.
    **Question:**

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      - **Text:** Yes. Plura issues branded caller ID through its own FCC-licensed carrier, and its AI voice agents speak to the iOS 26 call-screening layer so calls present with your companys name and the reason for the call. This approach helps convert screened calls into live pickups instead of voicemails. STIR/SHAKEN authentication runs on every outbound call, and real-time DNC scrubbing runs before each dial inside the platform.

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---

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- [AI Voice Agents for Multiple Clients: The Agency Playbook](https://www.plura.ai/articles/ai-voice-agent-multiple-clients)
- [Best AI Voice Agent for Window and Door Replacement Leads](https://www.plura.ai/articles/best-ai-voice-agent-window-door)
- [AI Voice Agent Opt-Out Compliance: 2026 Rules](https://www.plura.ai/articles/voice-agent-opt-out-compliance)
- [AI Voice Agent With Warm Transfer for Lead Follow-Up](https://www.plura.ai/articles/ai-voice-agent-warm-transfer)
- [Voice AI for HVAC Companies: The 2026 Buyer&#8217;s Guide](https://www.plura.ai/articles/best-voice-ai-hvac-companies)

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