{"id":1576,"date":"2026-08-20T05:02:52","date_gmt":"2026-08-20T05:02:52","guid":{"rendered":"https:\/\/www.plura.ai\/articles\/pre-recorded-message-tcpa-requirements"},"modified":"2026-08-20T05:02:52","modified_gmt":"2026-08-20T05:02:52","slug":"pre-recorded-message-tcpa-requirements","status":"publish","type":"post","link":"https:\/\/www.plura.ai\/articles\/pre-recorded-message-tcpa-requirements","title":{"rendered":"TCPA Pre-Recorded and AI Voice Call Requirements"},"content":{"rendered":"<p><em>Written by: Matt Beucler, CEO, Plura AI<\/em><\/p>\n<h2 id=\"key-takeaways\">Key TCPA points for AI and pre-recorded calling<\/h2>\n<ul>\n<li>Pre-recorded and AI-generated voice calls to cell phones with marketing content require prior express written consent under the TCPA. The FCC\u2019s February 2024 ruling explicitly covers AI voices.<\/li>\n<li>Every pre-recorded telemarketing call must provide an automated, interactive opt-out that stays active for the full message and detects verbal revocation in real time.<\/li>\n<li>Ringless voicemail drops are treated as calls and must include the same identity, callback, and opt-out disclosures at the start of the message as live pre-recorded calls.<\/li>\n<li>Common violations, such as missing consent, DNC scrubbing failures, or late opt-out suppression, can trigger statutory damages of $500 to $1,500 per call with no aggregate cap in class actions.<\/li>\n<li>Plura AI\u2019s carrier-grade compliance engine automates consent logging, real-time DNC scrubbing, and opt-out enforcement. <a href=\"https:\/\/www.plura.ai\/plura-webchat\" target=\"_blank\">Book a live demo<\/a> to see how it protects your campaigns.<\/li>\n<\/ul>\n<h2>Consent standards for AI and pre-recorded calls to cell phones<\/h2>\n<p>The TCPA (47 U.S.C. \u00a7 227) and FCC rules at 47 C.F.R. \u00a7 64.1200 create two consent tiers for pre-recorded and AI-generated voice calls.<sup data-disclaimer-id=\"23\" data-disclaimer-index=\"2\">2<\/sup> The table below maps each tier to common call types. Consult counsel to determine which tier applies to your campaigns.<\/p>\n<table>\n<thead>\n<tr>\n<th>Consent Type<\/th>\n<th>Applies To<\/th>\n<th>Key Requirements<\/th>\n<th>Written Form Required?<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Prior Express Written Consent (PEWC)<\/td>\n<td>Marketing or telemarketing pre-recorded or AI-generated voice calls to cell phones<\/td>\n<td>Signed written agreement (electronic signature permitted), names the specific seller, authorizes artificial or prerecorded voice contact, states consent is not a condition of purchase, identifies the authorized phone number, per 47 C.F.R. \u00a7 64.1200(f)(9)<\/td>\n<td>Yes<\/td>\n<\/tr>\n<tr>\n<td>Prior Express Consent (PEC)<\/td>\n<td>Informational or transactional pre-recorded calls to cell phones with no marketing content<\/td>\n<td>Consumer knowingly provides a phone number in a context reasonably related to the call, such as a loan application or medical intake form. Adding promotional content converts the call to marketing and triggers PEWC.<\/td>\n<td>No, oral or written<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Two developments between 2024 and 2026 shape this consent matrix. The FCC\u2019s February 8, 2024 Declaratory Ruling (FCC 24-17) confirmed that AI-generated and voice-cloned calls qualify as \u201cartificial or prerecorded voice\u201d under the TCPA.<sup data-disclaimer-id=\"23\" data-disclaimer-index=\"2\">2<\/sup> Existing consent tiers now apply directly to AI voice deployments. The U.S. Court of Appeals for the Fifth Circuit then held in <a href=\"https:\/\/consumerfinancialserviceslawmonitor.com\/2026\/02\/fifth-circuit-holds-tcpa-does-not-require-prior-express-written-consent-for-telemarketing-calls\" target=\"_blank\" rel=\"noindex nofollow\">Bradford v. Sovereign Pest Control of Texas, Inc. (2026)<\/a> that oral consent may satisfy the TCPA for pre-recorded telemarketing calls within that circuit, which covers Texas, Louisiana, and Mississippi. Operators outside the Fifth Circuit, or subject to state laws that require written consent, should consult counsel before changing consent practices.<\/p>\n<p>Strong consent records support audits and dispute resolution. Records typically include the timestamp, exact disclosure language shown to the consumer, and phone number, and are generally retained for at least five years per <a href=\"https:\/\/leadcompliant.com\/articles\/tcpa-basics\/tcpa-compliance-checklist-2026\" target=\"_blank\" rel=\"noindex nofollow\">FTC guidance<\/a>. A downloadable consent-template reference is available at <a href=\"https:\/\/plura.ai\/sms-guidelines\" target=\"_blank\" rel=\"noindex nofollow\">plura.ai\/sms-guidelines<\/a>.<\/p>\n<p>Plura AI\u2019s compliance engine timestamps and stores consent records in an immutable ledger and provides one-click audit exports through the compliance dashboard. Operators retain responsibility for the consent language and capture process used upstream of the platform.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1779337911454-8c3a9645d906.png\" alt=\"Screenshot of Plura\u2019s fully compliant AI communications platform showing business registration and phone number provisioning workflows for AI Voice, SMS, RCS, and Webchat communication automation.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Plura\u2019s FCC-licensed AI communications platform simplifies compliant business registration and phone number provisioning for AI Voice, SMS, RCS, and Webchat workflows.<\/em><\/figcaption><\/figure>\n<blockquote>\n<p><strong>Run your numbers through Plura\u2019s <a href=\"https:\/\/plura.ai\/calculator\" target=\"_blank\">ROI calculator<\/a> to check your ROI in real time.<\/strong><\/p>\n<p><sup data-disclaimer-id=\"24\" data-disclaimer-index=\"3\">3<\/sup><\/p>\n<h2>Interactive opt-out design for AI voice campaigns<\/h2>\n<p>Once you have valid consent, you still need a reliable way for customers to revoke it on every call. Under 47 C.F.R. \u00a7 64.1200(b) and the FCC\u2019s 2012 Report and Order (FCC 12-21, effective October 16, 2013), every pre-recorded telemarketing call must include a fully automated, interactive opt-out mechanism. A callback number alone does not satisfy this requirement. The checklist below reflects published FCC rules. Consult counsel to confirm how they apply to your call types.<\/p>\n<ol>\n<li><strong>Open with identity and callback number.<\/strong> State the legal name of the business and a direct callback number within the first seconds of the message. Example: \u201cThis is an automated assistant from [Company Name]. You can reach us at [number].\u201d<\/li>\n<li><strong>Disclose the automated or AI nature.<\/strong> Under FCC 24-17, identify the call as automated. Example: \u201cThis is an automated assistant.\u201d The literal word \u201cAI\u201d is not required under the adopted rule. The September 2024 NPRM (FCC 24-84) proposing that specific language had not been finalized as of August 2026.<\/li>\n<li><strong>Present the opt-out mechanism at the start.<\/strong> Make the opt-out option available from the beginning of the message, not only at the end. Example: \u201cTo be removed from our list, press 9 or say \u2018stop\u2019 at any time.\u201d<\/li>\n<li><strong>Keep the mechanism active throughout the call.<\/strong> Keep the DTMF keypress or voice-recognition opt-out functional for the entire duration of the message.<\/li>\n<li><strong>Detect and honor verbal revocation in real time.<\/strong> Under the FCC\u2019s April 2025 opt-out rule enforcement, spoken phrases such as \u201cstop calling me,\u201d \u201ctake me off your list,\u201d or \u201cremove me\u201d constitute legally effective opt-outs. The platform detects the phrase, ends the call, and writes the number to the internal do-not-call list immediately.<\/li>\n<li><strong>Suppress the number before the next dial cycle.<\/strong> Once the platform writes the number to the do-not-call list, it must prevent that number from being dialed again. Opt-out requests must be honored within 10 business days under 47 C.F.R. \u00a7 64.1200(d)(3). Many operators treat real-time suppression as the operational standard to avoid violations between dial cycles.<\/li>\n<li><strong>Retain opt-out records.<\/strong> Opt-out enforcement is a frequent subject of TCPA disputes, so you need to show when and how each opt-out was processed. Log opt-out requests with call timestamps, dispositions, and suppression dates. The FTC\u2019s amended Telemarketing Sales Rule points to a five-year retention period for telemarketing records, including consent evidence and do-not-call requests.<\/li>\n<\/ol>\n<p><strong>Do this:<\/strong> Use a platform that detects revocation phrases at the infrastructure layer on every live call, rather than relying on individual agent prompts that can be skipped.<\/p>\n<p><strong>Do not do this:<\/strong> Depend on a callback number alone as the opt-out mechanism, or batch-process opt-outs at the end of a week instead of suppressing in real time.<\/p>\n<p>Plura\u2019s <a href=\"https:\/\/plura.ai\/ai-predictive-dialer\" target=\"_blank\" rel=\"noindex nofollow\">AI predictive dialer<\/a> and <a href=\"https:\/\/plura.ai\/ai-voice-demo\" target=\"_blank\" rel=\"noindex nofollow\">AI voice agent<\/a> enforce opt-out detection at the carrier layer. When a revocation phrase is detected, the platform ends the call and writes the number to the internal suppression list before the next dial attempt. DNC screening is fail-closed, which means an errored database check holds the call instead of allowing it to proceed unscreened.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1779338793506-2d33c5dff8e8.png\" alt=\"Plura Predictive Dialer dashboard displaying AI-powered outbound call pacing, transfer analysis, and dialing performance insights.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Plura Predictive Dialer automates outbound calling with AI-powered pacing, transfer optimization, and real-time performance analytics.<\/em><\/figcaption><\/figure>\n<h2>Voicemail and ringless drop disclosure rules<\/h2>\n<p>Ringless voicemails, also called direct-to-voicemail drops, are treated as calls under the TCPA based on a 2022 FCC decision. They carry the same consent and disclosure requirements as live pre-recorded calls. A pre-recorded message left on voicemail counts as a covered call. Partial messages that omit required disclosures can create separate violations. The table below summarizes disclosure elements for voicemail under current FCC rules. Consult counsel for guidance specific to your call type and state.<\/p>\n<table>\n<thead>\n<tr>\n<th>Disclosure Element<\/th>\n<th>Timing<\/th>\n<th>Regulatory Basis<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Caller\u2019s legal business name<\/td>\n<td>Beginning of message<\/td>\n<td>FCC consumer guidance; 47 C.F.R. \u00a7 64.1200(b)<\/td>\n<\/tr>\n<tr>\n<td>Calling party\u2019s telephone number<\/td>\n<td>Beginning of message<\/td>\n<td>FCC consumer guidance; 47 C.F.R. \u00a7 64.1200(b)<\/td>\n<\/tr>\n<tr>\n<td>DNC opt-out callback number<\/td>\n<td>Within the message<\/td>\n<td><a href=\"https:\/\/leadcompliant.com\/articles\/tcpa-basics\/how-to-deliver-required-opt-out-option-during-prerecorded-call\" target=\"_blank\" rel=\"noindex nofollow\">47 C.F.R. \u00a7 64.1200(b); FCC 12-21<\/a><\/td>\n<\/tr>\n<tr>\n<td>Automated or AI-nature disclosure<\/td>\n<td>Within first 10 seconds<\/td>\n<td>FCC 24-17 (Feb. 8, 2024)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Calling-window restrictions apply to voicemail drops and live calls. Federal rules under 47 C.F.R. \u00a7 64.1200(c) prohibit telemarketing calls before 8 a.m. or after 9 p.m. in the recipient\u2019s local time zone. Some states use narrower windows. Florida, for example, restricts certain calls to no later than 8 p.m. Plura enforces quiet-hours rules automatically through time-zone detection on every outbound contact.<\/p>\n<h2>Recent TCPA developments affecting AI voice through 2026<\/h2>\n<p>The TCPA framework described above has evolved between 2024 and 2026. Several FCC rulings and court decisions affect how operators handle consent, AI voice disclosure, and opt-out enforcement. The items below update the baseline requirements covered in earlier sections. All summaries draw from primary FCC and court sources. Consult counsel or the relevant FCC docket for legal interpretation.<\/p>\n<p><strong>FCC Declaratory Ruling, February 8, 2024 (FCC 24-17).<\/strong> As noted earlier, this ruling confirmed that AI-generated and voice-cloned calls qualify as \u201cartificial or prerecorded voice\u201d under 47 U.S.C. \u00a7 227(b)(1). The ruling applies to conversational AI agents, voice-synthesis tools, and voice-cloning technology and applies existing TCPA consent requirements to AI voice deployments.<\/p>\n<p><strong>FCC NPRM, September 10, 2024 (FCC 24-84).<\/strong> The FCC issued a Notice of Proposed Rulemaking that proposed a formal definition of \u201cAI-generated call\u201d and a requirement to disclose AI use both at the time of consent and at the start of the call. As of August 19, 2026, this proposal has not been finalized into a binding rule. Enforcement on the underlying TCPA prohibition from the February 2024 ruling remains active. Monitor FCC docket FCC 24-84 for updates.<\/p>\n<p><strong>One-to-one consent rule vacated, January 2025.<\/strong> The Eleventh Circuit vacated the FCC\u2019s December 2023 one-to-one consent rule (FCC 23-107) in <a href=\"https:\/\/teamsplus.com\/perspectives\/tcpa-compliance-ai-voice-agents\" target=\"_blank\" rel=\"noindex nofollow\">Insurance Marketing Coalition v. FCC<\/a>, finding that the FCC exceeded its statutory authority. The FCC formally removed the vacated one-to-one consent language through an order issued on July 14, 2025, with Federal Register publication on August 29, 2025. Pre-2024 prior express written consent standards currently apply. Many legal commentators still describe one-to-one consent as the more conservative operating standard.<\/p>\n<p><strong>Fifth Circuit circuit split, February 2026.<\/strong> In <a href=\"https:\/\/consumerfinancialserviceslawmonitor.com\/2026\/02\/fifth-circuit-holds-tcpa-does-not-require-prior-express-written-consent-for-telemarketing-calls\" target=\"_blank\" rel=\"noindex nofollow\">Bradford v. Sovereign Pest Control of Texas, Inc.<\/a>, the Fifth Circuit held that oral consent satisfies the TCPA for pre-recorded telemarketing calls within that circuit. This ruling is binding in Texas, Louisiana, and Mississippi. Operators in other circuits should consult counsel before adjusting consent practices.<\/p>\n<p><strong>Revocation-all rule delayed.<\/strong> The FCC delayed the \u201crevocation-all\u201d rule until January 31, 2027. Until that date, an opt-out on one channel or campaign does not automatically revoke consent across all marketing purposes and channels under federal rules.<\/p>\n<blockquote>\n<p><strong><a href=\"https:\/\/plura.ai\/pricing\" target=\"_blank\">Compare plans and rates<\/a> side by side to see how Plura\u2019s compliance engine fits your operation.<\/strong><\/p>\n<h2>Common TCPA violations and potential fines<\/h2>\n<p>The consent, opt-out, and disclosure requirements described above carry significant financial exposure when violated. Under 47 U.S.C. \u00a7 227(b)(3), private plaintiffs may recover $500 in statutory damages per violation, rising to $1,500 per violation when a court finds the conduct was willful or knowing. Each call is treated as a separate violation, and the statute does not cap aggregate damages in class actions. The FCC may also impose administrative forfeitures per violation under Section 503(b) of the Communications Act.<\/p>\n<p>Common violation categories for pre-recorded message campaigns include two broad groups.<\/p>\n<p>The first group involves missing or defective consent:<\/p>\n<ul>\n<li>Pre-recorded or AI-generated marketing calls to cell phones without prior express written consent<\/li>\n<li>Consent obtained via a single checkbox authorizing contact by \u201cmarketing partners\u201d rather than a named seller<\/li>\n<\/ul>\n<p>The second group involves procedural failures, even when consent exists:<\/p>\n<ul>\n<li>Calls to numbers on the National Do Not Call Registry without an applicable exemption<\/li>\n<li>Failure to provide a compliant automated interactive opt-out mechanism<\/li>\n<li>Calls outside the 8 a.m. to 9 p.m. local-time window, even with valid consent<\/li>\n<li>Failure to honor opt-out requests within the required timeframe described in the opt-out implementation section above<\/li>\n<li>Ringless voicemail drops without prior express written consent<\/li>\n<\/ul>\n<p>Exposure can scale quickly. A pre-recorded campaign that reaches 50,000 recipients without prior express written consent carries theoretical exposure of $25 million at the $500 rate, or $75 million at the $1,500 willful rate, per TCPA penalty analysis. FCC enforcement actions in 2026 have imposed fines above $20 million on individual companies for large-scale TCPA violations, according to <a href=\"https:\/\/klozer.io\/compliance-guides\" target=\"_blank\" rel=\"noindex nofollow\">compliance reporting<\/a>. Consult counsel to assess exposure for your campaigns.<\/p>\n<p>Plura\u2019s compliance engine runs real-time DNC scrubbing against federal and state registries before every dial, enforces quiet-hours rules through time-zone detection, and maintains an immutable consent ledger with one-click audit exports. The platform\u2019s track record reflects zero DNC and TCPA violations.<sup data-disclaimer-id=\"24\" data-disclaimer-index=\"3\">3<\/sup> Operators remain responsible for their own consent processes, campaign design, and regulatory obligations.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1779339090994-980045ddacd2.png\" alt=\"Plura Security &amp; Compliance dashboard highlighting SOC 2, ISO, and GDPR standards with secure trust verification management.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Plura Security &amp; Compliance supports SOC 2, ISO, and GDPR standards with trust registration, verification management, and secure AI communications.<\/em><\/figcaption><\/figure>\n<blockquote>\n<p><strong><a href=\"https:\/\/plura.ai\/plura-webchat\" target=\"_blank\" rel=\"noindex nofollow\">Book a live demo with Plura<\/a> to see the compliance engine in action.<\/strong><\/p>\n<hr>\n<h2>Frequently Asked Questions<\/h2>\n<h3>Does Plura AI\u2019s platform handle TCPA opt-out enforcement automatically?<\/h3>\n<p>Plura\u2019s compliance engine enforces opt-out detection at the carrier infrastructure layer rather than through individual agent prompts. When a caller speaks a revocation phrase such as \u201cstop calling me\u201d or \u201ctake me off your list,\u201d the platform detects the phrase, ends the call, and writes the number to the internal suppression list before the next dial attempt. DNC screening is fail-closed, which means an errored database check holds the call instead of allowing it to proceed unscreened. Operators retain responsibility for configuring consent processes, maintaining internal DNC lists, and ensuring campaigns meet applicable legal standards. Plura supports compliance at the infrastructure layer and does not replace legal counsel or remove operators\u2019 own TCPA obligations.<\/p>\n<h3>Are AI-generated voice calls treated differently from traditional pre-recorded calls under the TCPA?<\/h3>\n<p>The FCC\u2019s February 8, 2024 Declaratory Ruling (FCC 24-17) confirmed that AI-generated and voice-cloned calls qualify as \u201cartificial or prerecorded voice\u201d under the TCPA. The ruling applies existing consent tiers to AI voice deployments without creating new tiers. Marketing AI voice calls to cell phones follow the same prior express written consent standard as traditional pre-recorded marketing calls. Informational AI voice calls without marketing content follow the prior express consent standard. A September 2024 FCC Notice of Proposed Rulemaking (FCC 24-84) proposed additional AI-specific disclosure requirements, but that rulemaking had not been finalized as of August 2026. Consult counsel and monitor FCC docket FCC 24-84 for updates.<\/p>\n<h3>What consent records does Plura store, and for how long?<\/h3>\n<p>Plura\u2019s compliance engine timestamps and stores consent records in an immutable ledger. Each record captures the phone number, the timestamp of consent, and the campaign or contact context associated with the consent event. Audit-ready exports are available through the compliance dashboard in one click. As noted in the consent section above, FTC guidance and FCC rules point to retention periods of four to five years for telemarketing records, including consent evidence and do-not-call requests. Operators are responsible for ensuring their consent capture process upstream of the platform collects all elements required under applicable law, including the exact disclosure language shown to the consumer, IP address, and page URL. Plura provides storage and audit infrastructure, while consent process design remains the operator\u2019s responsibility.<\/p>\n<h3>How does Plura handle calls that go to voicemail under TCPA disclosure rules?<\/h3>\n<p>The FCC classified ringless voicemails as calls under the TCPA in 2022, which applies the same consent and disclosure requirements as live pre-recorded calls. Plura\u2019s AI voice agent is configured to deliver the required identity disclosure, callback number, and opt-out mechanism within voicemail messages, consistent with 47 C.F.R. \u00a7 64.1200(b). Partial messages that drop required disclosures can create separate TCPA violations, so the platform is designed to deliver complete disclosures whether the call connects to a live answer or voicemail. Operators should confirm with counsel that their voicemail scripts satisfy all applicable federal and state disclosure requirements.<\/p>\n<h3>What is the difference between the National DNC Registry and an internal suppression list, and does Plura manage both?<\/h3>\n<p>The National Do Not Call Registry is a federal database maintained by the FTC that consumers use to register numbers they do not want to receive telemarketing calls on. An internal suppression list is the operator\u2019s own record of numbers that have opted out of that operator\u2019s campaigns. Both create separate compliance obligations. Plura scrubs every outbound contact against the National DNC Registry in real time before dial. The platform also maintains an internal suppression list that updates immediately when a revocation is detected during a call. Operators are responsible for keeping internal suppression lists synchronized across systems and importing any numbers added through channels outside the Plura platform. Consult counsel to confirm that your DNC list management practices meet applicable federal and state requirements.<\/p>\n<\/blockquote>\n<\/blockquote>\n<\/blockquote>\n<hr data-disclaimer-divider=\"true\">\n<div data-disclaimer-footer=\"true\">\n<p data-disclaimer-id=\"22\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"1\">1<\/sup> Plura AI maintains SOC 2, HIPAA, ISO, and GDPR posture as part of its platform infrastructure. References to compliance frameworks in this article describe Plura\u2019s platform capabilities and do not constitute a guarantee that any customer using Plura will themselves be compliant with applicable laws or standards. Customers remain solely responsible for their own regulatory obligations, certifications, consent management, recordkeeping, and the claims they make to their own end users. Consult qualified legal counsel for guidance specific to your use case.<\/p>\n<p data-disclaimer-id=\"23\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"2\">2<\/sup> This article describes regulatory frameworks at a general level and does not constitute legal advice. Laws and regulations vary by jurisdiction, change over time, and apply differently depending on facts and circumstances. Readers should consult qualified legal counsel before making compliance decisions.<\/p>\n<p data-disclaimer-id=\"24\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"3\">3<\/sup> Performance figures, customer outcomes, and industry statistics referenced in this article are drawn from cited third-party sources or Plura customer case studies. Individual results vary based on implementation, use case, industry, audience, and execution. Past or aggregate performance is not a guarantee of future results.<\/p>\n<p data-disclaimer-id=\"21\" data-disclaimer-type=\"fixed\">This article is provided for informational purposes only and reflects Plura AI\u2019s understanding at the time of publication. Product capabilities, integrations, and specifications are subject to change. For the most current information, visit plura.ai.<\/p>\n<p data-disclaimer-id=\"27\" data-disclaimer-type=\"fixed\">This article was produced with the assistance of AI tools and reviewed by Plura AI prior to publication.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Understand TCPA consent, opt-out, and disclosure rules for pre-recorded and AI voice calls. Plura AI automates consent logging and DNC scrubbing.<\/p>\n","protected":false},"author":106,"featured_media":1575,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-contact-centers"],"_links":{"self":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts\/1576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/comments?post=1576"}],"version-history":[{"count":0,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts\/1576\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/media\/1575"}],"wp:attachment":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/media?parent=1576"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/categories?post=1576"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/tags?post=1576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}