{"id":2093,"date":"2026-09-02T05:22:30","date_gmt":"2026-09-02T05:22:30","guid":{"rendered":"https:\/\/www.plura.ai\/articles\/live-transfer-fraud-prevention"},"modified":"2026-09-02T05:22:30","modified_gmt":"2026-09-02T05:22:30","slug":"live-transfer-fraud-prevention","status":"publish","type":"post","link":"https:\/\/www.plura.ai\/articles\/live-transfer-fraud-prevention","title":{"rendered":"Wire Transfer Fraud Prevention: 5 Core Controls"},"content":{"rendered":"<p><em>Written by: Matt Beucler, CEO, Plura AI<\/em><\/p>\n<h2 id=\"key-takeaways\">Key Takeaways<\/h2>\n<ul>\n<li>Live transfer fraud prevention is critical for financial institutions because real-time payments like FedNow, RTP, and Zelle settle in seconds with no chargeback or recall options once funds move.<\/li>\n<li>The five core prevention controls of out-of-band verification, dual control, real-time monitoring, velocity limits, and step-up authentication create a layered defense that stops fraud before settlement occurs.<\/li>\n<li>Authorized push payment (APP) scams represent the largest fraud type on instant rails and require detection of urgency, secrecy, and behavioral red flags that traditional unauthorized-transaction controls miss.<\/li>\n<li>Rail-specific tools such as the FedNow Network Intelligence API and real-time fraud scoring help institutions assess risk within the six-second authorization window while maintaining about 95% straight-through processing.<\/li>\n<li><a href=\"https:\/\/www.plura.ai\/plura-webchat\" target=\"_blank\">See Plura AI in action in a live demo<\/a> and review how AI-powered detection can plug into your fraud prevention stack and support compliance at scale.<\/li>\n<\/ul>\n<h2>The 5 Core Prevention Controls<\/h2>\n<p>Five core controls anchor any live transfer fraud prevention program. Each control addresses a different failure point so together they stop fraud before funds move.<\/p>\n<h3>1. Out-of-Band Verification<\/h3>\n<p>Confirm any new or changed payment instruction through a channel independent of the one that delivered the request. Call the vendor or recipient using a previously trusted phone number, never a number provided in the payment change request. <a href=\"https:\/\/www.cmitsolutions.com\/wire-fraud-prevention\" target=\"_blank\" rel=\"noindex nofollow\">CMIT Solutions&#8217; wire fraud prevention guidance<\/a> is clear that email alone is not sufficient for wire transfer instructions. Record who verified, when they verified, and what they confirmed.<\/p>\n<h3>2. Dual Control<\/h3>\n<p>Require two separate approvals for initiating and releasing high-risk or large wire transfers. Split the roles of initiator and approver to remove the single point of failure fraudsters exploit. <a href=\"https:\/\/finzly.com\/resources\/blogs\/fraud-prevention-and-fedwire-modernization-a-guide-for-banks\" target=\"_blank\" rel=\"noindex nofollow\">Finzly&#8217;s Fedwire fraud prevention guide<\/a> notes that modern systems provide field-level auditing and support drawdown requests that can also pass through multiple approvals before honoring.<\/p>\n<h3>3. Real-Time Monitoring<\/h3>\n<p>Deploy automated rules to flag sudden high-value transfers, login anomalies, or rapid destination changes. These rules catch anomalies that signature-based tools miss, such as an executive account signing in from an unusual location, a sudden mailbox-forwarding rule, or a first-ever instant payment to an unfamiliar recipient. Real-time monitoring gives operations teams a chance to intervene before authorization.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1779338480670-5b2fbc1c92ba.png\" alt=\"Plura Conversation Intelligence dashboard displaying AI-powered call analytics, transfer tracking, and customer conversation insights.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Plura Conversation Intelligence gives businesses AI-powered analytics, call transfer tracking, and customer interaction insights across every conversation.<\/em><\/figcaption><\/figure>\n<h3>4. Velocity Limits<\/h3>\n<p>Cap how quickly funds can move to new recipients, tailored to account tenure, funding source, and behavior. Velocity rules catch patterns like multiple sends in rapid succession, escalating amounts to the same new beneficiary, or a first instant payment from a customer who has never used real-time rails before. <a href=\"https:\/\/branch.io\/resources\/blog\/rtp-fraud-prevention-best-practices-for-real-time-payments\" target=\"_blank\" rel=\"noindex nofollow\">Branch&#8217;s RTP fraud prevention guide<\/a> recommends risk-based limits that adapt to the customer&#8217;s profile.<sup data-disclaimer-id=\"25\" data-disclaimer-index=\"4\">4<\/sup><\/p>\n<h3>5. Step-Up Authentication<\/h3>\n<p>Apply additional authentication challenges selectively when behavioral or contextual signals indicate elevated risk. Risk-based step-up verification adds friction only where warranted and keeps routine experiences fast. <a href=\"https:\/\/microblink.com\/resources\/glossary\/real-time-payments-fraud\" target=\"_blank\" rel=\"noindex nofollow\">Microblink&#8217;s real-time payments fraud glossary<\/a> identifies this as a critical pre-transaction control.<\/p>\n<p>Explore a live Plura AI demo to see how AI-powered detection connects with your existing fraud prevention stack.<\/p>\n<h2>Rail-Specific Controls for FedNow and RTP<\/h2>\n<p>Real-time payment rails operate differently from traditional wires, so they require different controls. Settlement is immediate and irrevocable. <a href=\"https:\/\/risktemplate.com\/blog\/2026-06-14-instant-payments-fraud-controls-fednow-rtp-operational-risk\" target=\"_blank\" rel=\"noindex nofollow\">FedNow settles in seconds and is final upon posting<\/a>, with no ACH-style return window and no wire recall mechanism. <a href=\"https:\/\/risktemplate.com\/blog\/2026-06-14-instant-payments-fraud-controls-fednow-rtp-operational-risk\" target=\"_blank\" rel=\"noindex nofollow\">The authorization window is roughly six seconds<\/a>, which is the time between a customer initiating a payment and the system committing it. Fraud detection must occur before authorization.<\/p>\n<h3>The FedNow Network Intelligence API<\/h3>\n<p><a href=\"https:\/\/frbservices.org\/news\/press-releases\/042326-fednow-network-intelligence-api-empowers-participants-payments-confidence\" target=\"_blank\" rel=\"noindex nofollow\">On April 28, 2026, Federal Reserve Financial Services launched the FedNow Network Intelligence API<\/a> for early adopters. The API provides financial institutions with receiver account-level data observed over the FedNow Service, which adds an extra layer of information to assess the risk of a potential payment before it is made. As Nick Stanescu, executive vice president and chief executive of the FedNow Service, stated: &#8220;The network intelligence API delivers instant, network-level data insights that complement participants&#8217; existing risk management capabilities, providing more information and confidence before a transaction is made.&#8221;<\/p>\n<p>The API uses historical FedNow data to enrich insights over time and gives participants instant, actionable risk signals that support early risk mitigation. The API provides decision-support signals but does not automatically block payments. Participants combine its signals with their own internal data to decide whether to release a payment, hold it, or refer it for review.<\/p>\n<h3>Velocity Limits and Transaction Screening<\/h3>\n<p>For real-time rails, velocity limits function as a core risk control. <a href=\"https:\/\/sanctionscanner.com\/blog\/fednow-and-instant-payment-fraud-what-us-financial-institutions-must-know-1433\" target=\"_blank\" rel=\"noindex nofollow\">The Sanctions Scanner analysis of FedNow fraud<\/a> recommends real-time fraud scoring of every outgoing payment before execution, with a target of straight-through processing for about 95% of payments and roughly 5% held for human review.<sup data-disclaimer-id=\"24\" data-disclaimer-index=\"3\">3<\/sup> That review must complete in minutes. Behavioral baseline monitoring uses machine learning to learn each customer&#8217;s normal payment behavior. Deviations such as a first-ever instant payment, an unfamiliar recipient, an unusually high amount, an unusual hour, or a payment made while the customer is on a phone call (a coaching indicator for APP fraud) elevate the risk score.<\/p>\n<h2>Detecting Authorized-Payment Scams<\/h2>\n<p>Authorized push payment (APP) fraud is the single largest fraud type on instant payment rails worldwide. The victim authorizes the payment, so controls for unauthorized transactions never trigger. <a href=\"https:\/\/community.nasscom.in\/communities\/cyber-security-privacy\/payment-fraud-rise-authorized-push-payment-app-scams-us\" target=\"_blank\" rel=\"noindex nofollow\">Deloitte analysis estimated U.S. APP fraud losses at $8.3 billion in 2024, projecting growth to $14.9 billion by 2028<\/a> under a baseline scenario.<sup data-disclaimer-ids=\"24,25\" data-disclaimer-indexes=\"3,4\">3,4<\/sup><\/p>\n<h3>Red Flags to Train For<\/h3>\n<ul>\n<li><strong>Urgency:<\/strong> Scammers create time pressure to bypass verification protocols.<\/li>\n<li><strong>Secrecy:<\/strong> Requests to keep the transaction confidential or avoid telling others.<\/li>\n<li><strong>Unusual requests:<\/strong> First-ever instant payment, unfamiliar recipient, or a payment made while the customer is on a phone call.<\/li>\n<li><strong>Instruction changes:<\/strong> Last-minute changes to routing or account details, especially via email.<\/li>\n<li><strong>Emotional pressure:<\/strong> Romance scams, fake government impersonation, or investment &#8220;opportunities.&#8221;<\/li>\n<\/ul>\n<h3>Customer-Facing Warning Strategies<\/h3>\n<p>The FTC&#8217;s consumer advice on wire transfers recommends pre-transfer scam warnings, such as a confirmation screen asking &#8220;Are you sure you initiated this request independently?&#8221;, as a compliance control that can interrupt the social engineering cycle. The FedNow Network Intelligence API can also enable tailored messaging to users who are about to initiate a high-risk payment.<\/p>\n<h2>What to Do If Fraud Occurs<\/h2>\n<p>When a fraudulent live transfer slips through, speed becomes the main advantage. The <a href=\"https:\/\/www.ic3.gov\/\" target=\"_blank\" rel=\"noindex nofollow\">FBI&#8217;s IC3 Recovery Asset Team<\/a> can work with banks to freeze fraudulent domestic transfers, but the window is narrow.<\/p>\n<ol>\n<li><strong>Act within 24 hours.<\/strong> Recovery chances drop sharply after the first day. Contact your financial institution immediately to request a recall or clawback. <a href=\"https:\/\/formance.com\/blog\/financial-operations\/what-engineers-need-to-know-about-real-time-payments-and-fednow\" target=\"_blank\" rel=\"noindex nofollow\">For FedNow, the sender sends a camt.056 message with reason code FRAD and the receiver initiates a pacs.004 return with reason code FR01<\/a>. These are best-effort recovery attempts and do not reverse final settlement.<\/li>\n<li><strong>Secure credentials.<\/strong> Update all passwords and multi-factor authentication credentials for affected email and banking profiles.<\/li>\n<li><strong>Preserve evidence.<\/strong> Save original emails with full headers, transaction records, and any communication with the fraudster.<\/li>\n<li><strong>File reports.<\/strong> Report the incident to local law enforcement and submit an official complaint to the <a href=\"https:\/\/www.ic3.gov\/\" target=\"_blank\" rel=\"noindex nofollow\">FBI Internet Crime Complaint Center (IC3)<\/a> and the FTC.<\/li>\n<li><strong>Notify internal teams.<\/strong> Alert IT security to audit for compromised accounts and malicious mailbox rules.<\/li>\n<\/ol>\n<h2>How Banks Verify Wire Transfers<\/h2>\n<p>Given the emphasis on out-of-band verification and dual control, banks apply these controls directly to wire transfers. Banks verify wire transfers through out-of-band verification, dual control, and real-time monitoring for anomalies. For high-value wires, they may call the customer to confirm identity and intent using a phone number on file, never a number provided in the wire request. <a href=\"https:\/\/bankoftexas.com\/insights\/articles\/human-behavior-as-a-layer-of-defense-in-helping-prevent-ach-and-wire-fraud\" target=\"_blank\" rel=\"noindex nofollow\">BOK Financial&#8217;s fraud prevention guidance<\/a> recommends logging who verified, when they verified, and what they confirmed on every callback.<\/p>\n<h2>Regulatory and Compliance Context<\/h2>\n<p>Financial institutions operate within a layered regulatory framework for live transfer fraud prevention. This section describes that framework neutrally and institutions should consult qualified counsel for specific obligations.<sup data-disclaimer-id=\"23\" data-disclaimer-index=\"2\">2<\/sup><\/p>\n<p><strong>Regulation E (12 C.F.R. Part 1005)<\/strong> implements the Electronic Fund Transfer Act and governs unauthorized electronic fund transfers.<sup data-disclaimer-id=\"23\" data-disclaimer-index=\"2\">2<\/sup> <a href=\"https:\/\/consumerfinance.gov\/ask-cfpb\/how-do-i-get-my-money-back-after-i-discover-an-unauthorized-transaction-or-money-missing-from-my-bank-account-en-1017\" target=\"_blank\" rel=\"noindex nofollow\">Under Reg E, once a consumer notifies their bank about an unauthorized transfer, the institution generally has ten business days to investigate (20 if the account has been open less than 30 days)<\/a>. Reg E focuses on unauthorized transfers rather than authorized push payments where a consumer is deceived into sending money. The <a href=\"https:\/\/www.consumerfinance.gov\/ask-cfpb\/how-do-i-get-my-money-back-after-i-discover-an-unauthorized-transaction-or-money-missing-from-my-bank-account-en-1017\/\" target=\"_blank\" rel=\"noindex nofollow\">CFPB&#8217;s guidance<\/a> outlines the error resolution framework.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1779339090994-980045ddacd2.png\" alt=\"Plura Security &amp; Compliance dashboard highlighting SOC 2, ISO, and GDPR standards with secure trust verification management.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Plura Security &amp; Compliance supports SOC 2, ISO, and GDPR standards with trust registration, verification management, and secure AI communications.<\/em><sup data-disclaimer-id=\"22\" data-disclaimer-index=\"1\">1<\/sup><\/figcaption><\/figure>\n<p><strong>UCC Article 4A<\/strong> is the principal commercial-law framework governing wire transfers and establishes rights and duties in funds transfers. It references a &#8220;commercially reasonable security procedure&#8221; for verifying payment orders, which underpins out-of-band verification and dual control practices.<\/p>\n<p><strong>BSA Reporting Thresholds.<\/strong> <a href=\"https:\/\/fraxtional.co\/feeds\/blog\/wire-transfer-compliance\" target=\"_blank\" rel=\"noindex nofollow\">Under 31 CFR 1020.410(a), banks must collect and retain specified information for each payment order of $3,000 or more, including originator name and address, payment amount, and beneficiary bank identity<\/a>. <a href=\"https:\/\/fraxtional.co\/feeds\/blog\/wire-transfer-compliance\" target=\"_blank\" rel=\"noindex nofollow\">The FinCEN Travel Rule (31 CFR 1010.410(f)) requires transmitting institutions to include originator and beneficiary information in transmittal orders for wire transfers of $3,000 or more<\/a>.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1779337911454-8c3a9645d906.png\" alt=\"Screenshot of Plura\u2019s fully compliant AI communications platform showing business registration and phone number provisioning workflows for AI Voice, SMS, RCS, and Webchat communication automation.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Plura\u2019s FCC-licensed AI communications platform simplifies compliant business registration and phone number provisioning for AI Voice, SMS, RCS, and Webchat workflows.<\/em><\/figcaption><\/figure>\n<p><strong>FTC and IC3 Roles.<\/strong> The FTC&#8217;s Consumer Sentinel Network aggregates fraud reports and publishes annual data. <a href=\"https:\/\/adamsandreese.com\/the-ledger\/fbi-releases-2025-internet-crime-report-key-takeaways-for-the-payments-industry\" target=\"_blank\" rel=\"noindex nofollow\">The FBI&#8217;s 2025 Internet Crime Report recorded 1,008,597 complaints with total reported losses of $20.877 billion, a 26% increase from 2024<\/a>.<sup data-disclaimer-id=\"24\" data-disclaimer-index=\"3\">3<\/sup><\/p>\n<p>Review a Plura AI demo to see how AI-powered fraud detection can align with your institution&#8217;s compliance and risk framework.<\/p>\n<h2>Wire vs. Real-Time Payment Fraud Controls<\/h2>\n<p>Given these regulatory distinctions and rail differences, leaders need a clear comparison of fraud controls for wires and instant payments. Wire transfers and real-time payments differ in verification, authorization, monitoring, reversibility, and recovery. Wire transfers allow out-of-band callback verification and dual control for high-value transactions. Real-time payments require real-time fraud scoring before authorization and step-up authentication for high-risk sends. Monitoring for wires relies on transaction monitoring and behavioral analytics. Real-time payments use millisecond-level risk scoring and velocity limits. Wire transfers may permit recall within a defined window. Real-time payments are irrevocable once settled. <a href=\"https:\/\/bankoftexas.com\/insights\/articles\/human-behavior-as-a-layer-of-defense-in-helping-prevent-ach-and-wire-fraud\" target=\"_blank\" rel=\"noindex nofollow\">Recovery for wires can involve the FBI Financial Fraud Kill Chain for amounts of $50,000 or more within 72 hours<\/a>, while real-time payment recovery depends on best-effort camt.056 and pacs.004 returns that require voluntary cooperation from the receiving institution.<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<h3>Can someone steal your bank info from an e-transfer?<\/h3>\n<p>E-transfers and real-time payments can be intercepted through phishing, account takeover, or social engineering. Once funds are sent on an instant payment rail, they are nearly impossible to recover because settlement is immediate and irrevocable. Protecting credentials, verifying all payment instructions through a known channel, and never sharing one-time passcodes are primary consumer-side defenses. Financial institutions can layer pre-authorization controls, behavioral monitoring, and step-up authentication to reduce the risk before funds move.<\/p>\n<h3>What is the $3,000 rule for banks?<\/h3>\n<p>As noted in the regulatory section, the $3,000 threshold under the Bank Secrecy Act and FinCEN Travel Rule triggers recordkeeping and information-passing obligations for wire transfers. <a href=\"https:\/\/fraxtional.co\/feeds\/blog\/wire-transfer-compliance\" target=\"_blank\" rel=\"noindex nofollow\">This threshold is separate from the $10,000 Currency Transaction Report threshold, which applies to cash transactions<\/a>. Institutions should consult qualified counsel for guidance on how these obligations apply to their specific operations.<\/p>\n<h3>How long does a $300,000 wire transfer take?<\/h3>\n<p>Domestic wire transfers typically complete within one business day and often within hours during business hours. International wires can take one to five business days depending on the destination country and the number of intermediary banks in the chain. <a href=\"https:\/\/formance.com\/blog\/financial-operations\/what-engineers-need-to-know-about-real-time-payments-and-fednow\" target=\"_blank\" rel=\"noindex nofollow\">Real-time payment rails like FedNow and RTP settle in seconds, 24 hours a day, seven days a week, 365 days a year<\/a>. The speed difference also creates a risk difference because a fraudulent wire may have hours for a recall attempt, while a fraudulent FedNow payment has minutes at most.<\/p>\n<h3>What would make a wire transfer look suspicious?<\/h3>\n<p>Sudden high-value transfers, payments to new or unverified beneficiaries, rapid destination changes, unusual login times or locations, urgency or secrecy requests, and instructions that bypass normal approval processes are all recognized red flags. Behavioral analytics flag deviations from a customer&#8217;s typical payment patterns, such as a first-ever instant payment, an unfamiliar recipient, or a payment initiated while the customer is on a phone call. Last-minute changes to routing or account details arriving by email rank among the highest-risk signals and should trigger out-of-band verification before any funds move.<\/p>\n<h3>Can you reverse a wire transfer if scammed?<\/h3>\n<p>Reversal is rare. Once a wire transfer settles, funds are generally treated as the recipient&#8217;s property under UCC Article 4A. For real-time payments on FedNow or RTP, settlement is irrevocable. Recovery depends on the receiving institution voluntarily cooperating with a recall request, and the practical window is measured in minutes. For domestic wires of $50,000 or more sent within the last 72 hours, the FBI&#8217;s Financial Fraud Kill Chain may be able to assist if a SWIFT recall has been initiated. Victims should report fraud to their bank immediately and file a complaint with the FBI&#8217;s IC3 and the FTC to maximize the chance of any recovery.<\/p>\n<h2>Conclusion: Build Your Layered Defense<\/h2>\n<p>Live transfer fraud prevention works best as a layered control framework that reflects the structural differences between traditional wires and real-time payment rails. The five core controls form the foundation: out-of-band verification, dual control, real-time monitoring, velocity limits, and step-up authentication. Rail-specific tools such as the FedNow Network Intelligence API add network-level intelligence. AI-powered detection operates within the milliseconds available before settlement, where human review cannot.<\/p>\n<p>For financial institutions running high-volume communications across voice, SMS, and digital channels, Plura AI delivers the AI-powered detection and communication layer that supports fraud prevention at scale. Plura&#8217;s FCC-licensed carrier infrastructure, stateful conversation memory, and compliance engine supporting TCPA, DNC, SOC 2, and HIPAA operate on 100% U.S. infrastructure, built for the regulatory reality of 2026.<sup data-disclaimer-id=\"22\" data-disclaimer-index=\"1\">1<\/sup><\/p>\n<p>Schedule a live Plura demo to see how AI-powered fraud detection and prevention can support your institution&#8217;s live transfer risk program.<\/p>\n<hr data-disclaimer-divider=\"true\">\n<div data-disclaimer-footer=\"true\">\n<p data-disclaimer-id=\"22\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"1\">1<\/sup> Plura AI maintains SOC 2, HIPAA, ISO, and GDPR posture as part of its platform infrastructure. References to compliance frameworks in this article describe Plura\u2019s platform capabilities and do not constitute a guarantee that any customer using Plura will themselves be compliant with applicable laws or standards. Customers remain solely responsible for their own regulatory obligations, certifications, consent management, recordkeeping, and the claims they make to their own end users. Consult qualified legal counsel for guidance specific to your use case.<\/p>\n<p data-disclaimer-id=\"23\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"2\">2<\/sup> This article describes regulatory frameworks at a general level and does not constitute legal advice. Laws and regulations vary by jurisdiction, change over time, and apply differently depending on facts and circumstances. Readers should consult qualified legal counsel before making compliance decisions.<\/p>\n<p data-disclaimer-id=\"24\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"3\">3<\/sup> Performance figures, customer outcomes, and industry statistics referenced in this article are drawn from cited third-party sources or Plura customer case studies. Individual results vary based on implementation, use case, industry, audience, and execution. Past or aggregate performance is not a guarantee of future results.<\/p>\n<p data-disclaimer-id=\"25\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"4\">4<\/sup> References to third-party products, services, companies, or research are made for informational and comparative purposes only. Plura AI is not affiliated with, endorsed by, or sponsored by any third party named in this article unless explicitly stated. Trademarks and product names referenced remain the property of their respective owners.<\/p>\n<p data-disclaimer-id=\"21\" data-disclaimer-type=\"fixed\">This article is provided for informational purposes only and reflects Plura AI\u2019s understanding at the time of publication. Product capabilities, integrations, and specifications are subject to change. For the most current information, visit plura.ai.<\/p>\n<p data-disclaimer-id=\"27\" data-disclaimer-type=\"fixed\">This article was produced with the assistance of AI tools and reviewed by Plura AI prior to publication.<\/p>\n<\/div>\n<section data-read-next=\"true\">\n<h2>Read Next<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.plura.ai\/articles\/live-transfer-best-practices\" target=\"_blank\">Live Transfer Best Practices for High-Volume Sales Teams<\/a><\/li>\n<li><a href=\"https:\/\/www.plura.ai\/articles\/live-transfer-script-examples\" target=\"_blank\">Live Transfer Script Examples for Contact Centers<\/a><\/li>\n<li><a href=\"https:\/\/www.plura.ai\/articles\/live-transfer-vs-cold-transfer\" target=\"_blank\">Live Transfers: How AI Scales Warm Handoffs<\/a><\/li>\n<li><a href=\"https:\/\/www.plura.ai\/articles\/live-transfer-agent-training\" target=\"_blank\">Live Transfer Agent Training: Qualify and Close Faster<\/a><\/li>\n<li><a href=\"https:\/\/www.plura.ai\/articles\/live-transfer-call-center-software\" target=\"_blank\">Live Transfer Call Center Software: How It Works<\/a><\/li>\n<\/ul>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Stop wire and real-time payment fraud before it hits. Plura AI helps contact centers detect scams and verify transfers at scale. See how it works.<\/p>\n","protected":false},"author":106,"featured_media":2092,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2093","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-contact-centers"],"_links":{"self":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts\/2093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/comments?post=2093"}],"version-history":[{"count":0,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts\/2093\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/media\/2092"}],"wp:attachment":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/media?parent=2093"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/categories?post=2093"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/tags?post=2093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}