{"id":2892,"date":"2026-09-06T05:02:04","date_gmt":"2026-09-06T05:02:04","guid":{"rendered":"https:\/\/www.plura.ai\/articles\/best-vicidial-alternatives-with-crm"},"modified":"2026-09-06T05:02:04","modified_gmt":"2026-09-06T05:02:04","slug":"best-vicidial-alternatives-with-crm","status":"publish","type":"post","link":"https:\/\/www.plura.ai\/articles\/best-vicidial-alternatives-with-crm","title":{"rendered":"VICIdial Alternatives with CRM: 6 Platforms Compared"},"content":{"rendered":"<p><em>Written by: Matt Beucler, CEO, Plura AI<\/em><\/p>\n<p><em>Updated September 2025<\/em><\/p>\n<h2 id=\"key-takeaways\">Key Takeaways<\/h2>\n<ul>\n<li>VICIdial lacks native CRM functionality and forces operators to build custom middleware integrations that consume development and maintenance resources.<\/li>\n<li>Modern all-in-one platforms reduce integration headaches by providing native or pre-built CRM connectivity alongside dialer features.<\/li>\n<li>Key evaluation criteria include native CRM integration, predictive dialing capabilities, compliance automation, stateful conversation memory across channels, and total cost of ownership.<\/li>\n<li>Plura AI, Close, Convoso, Ringover, Bitrix24, and XenCall each fit different team sizes and operational requirements.<sup data-disclaimer-id=\"25\" data-disclaimer-index=\"4\">4<\/sup><\/li>\n<li>Plura AI stands out because it combines an AI predictive dialer, a Stateful Conversation Database, and pre-built CRM integrations.<\/li>\n<\/ul>\n<h2>The Problem: VICIdial&#8217;s Missing CRM<\/h2>\n<p>VICIdial is a dialer with a lead database, not a CRM. It stores names, phone numbers, addresses, statuses, and call history. It does not store deal pipelines, account hierarchies, contract terms, or support tickets. Every CRM integration is assembled from scratch using VICIdial&#8217;s Non-Agent API and Agent API, with a middleware layer in between to handle screen pops, disposition sync, lead injection, and click-to-call.<\/p>\n<p>When agents manually update the CRM after every call, data quality often drops to 60-70% accuracy within the first week.<sup data-disclaimer-id=\"24\" data-disclaimer-index=\"3\">3<\/sup> Automated disposition sync prevents much of that error. Building that automation still requires a developer, ongoing maintenance, and careful engineering to avoid breaking campaign execution.<\/p>\n<p>CRM-CTI integration removes busywork that can consume 20-30% of an average agent&#8217;s day.<sup data-disclaimer-id=\"24\" data-disclaimer-index=\"3\">3<\/sup> Manual call logging, screen navigation, and disposition entry disappear when the dialer and CRM work together. Without automation, that time is simply lost.<\/p>\n<p>VICIdial&#8217;s software is free under AGPLv2, but the software license represents only about 2% of total ownership costs. The remaining 98% goes to hosting, SIP trunking, DID numbers, DNC scrubbing, STIR\/SHAKEN-related work, and maintenance labor. A full-time VICIdial administrator costs $65,000-$120,000 per year. For operations under 75-100 agents, commercial platforms often become more cost-effective once technical expertise is factored in.<\/p>\n<h2>What to Look for in a VICIdial Alternative with CRM<\/h2>\n<p>Define what your operation needs from a combined CRM and dialer before comparing platforms. The checklist below focuses on decision points that matter most for high-volume outbound teams.<\/p>\n<ul>\n<li><strong>Native CRM vs. third-party integration:<\/strong> Decide whether the platform should include a built-in CRM or rely on pre-built connectors. A native integration means one system, one data model, and no sync lag.<\/li>\n<li><strong>Dialer features:<\/strong> Look for predictive, power, and auto-dialing modes with intelligent pacing. A well-tuned predictive dialer can keep agents on calls 85-95% of logged-in time. Poor configuration can drop that to 20-30 minutes per hour.<sup data-disclaimer-id=\"24\" data-disclaimer-index=\"3\">3<\/sup><\/li>\n<li><strong>Compliance support:<\/strong> Evaluate TCPA support, DNC handling, real-time scrubbing, and consent management built into the platform.<sup data-disclaimer-id=\"23\" data-disclaimer-index=\"2\">2<\/sup> Operators should consult qualified counsel on their specific obligations under applicable law.<\/li>\n<li><strong>Stateful conversation memory:<\/strong> Favor solutions that hold context across voice, SMS, and webchat so agents and AI keep the thread of prior interactions.<\/li>\n<li><strong>Ease of migration:<\/strong> Confirm that the team can move from VICIdial without months of professional services. Structured onboarding and clear deployment timelines reduce risk.<\/li>\n<li><strong>Total cost of ownership:<\/strong> Compare all-in costs, including telecom, rather than focusing only on published seat prices. Commercial platform per-seat prices often exclude telecom costs, which can make actual all-in costs 30-60% higher than published seat prices.<\/li>\n<\/ul>\n<h2>Best VICIdial Alternatives with CRM<\/h2>\n<h3>1. Plura AI<\/h3>\n<p>Plura AI is an FCC-licensed platform built for high-volume outbound operations. Its <a href=\"https:\/\/plura.ai\/ai-predictive-dialer\" target=\"_blank\" rel=\"noindex nofollow\">AI predictive dialer<\/a> uses stateful conversion signals, including historical answer rates, prior negotiation outcomes, and prior offer-acceptance bands, to decide who to call next. Every interaction across voice, SMS, RCS, and webchat is stored in a shared Stateful Conversation Database. An agent or AI that texted a lead at 9 a.m. can pick up the call at noon already knowing what was said.<\/p>\n<p>Plura&#8217;s <a href=\"https:\/\/plura.ai\/integrations\" target=\"_blank\" rel=\"noindex nofollow\">CRM integrations<\/a> include pre-built connectors for HubSpot, Salesforce, and Zoho, plus more than 50 integrations across calendars, payment processors, document signers, and data enrichment providers.<sup data-disclaimer-id=\"25\" data-disclaimer-index=\"4\">4<\/sup> Teams do not need to build or maintain middleware. The platform is browser-based, supports TCPA compliance and DNC compliance with real-time scrubbing, and can go live in as little as 48 hours. Plura also supports SHAKEN\/STIR caller ID verification and issues branded caller ID directly through its own FCC-licensed carrier rather than through a third-party CPaaS.<\/p>\n<p>Best for: High-volume operators that need AI-powered dialing with unified customer context across every channel.<\/p>\n<p><a href=\"https:\/\/www.plura.ai\/plura-webchat\" target=\"_blank\">See Plura&#8217;s AI predictive dialer in action.<\/a><\/p>\n<h3>2. Close<\/h3>\n<p>Close is a CRM with built-in power and predictive dialing, founded in 2013 and serving <a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\" target=\"_blank\" rel=\"noindex nofollow\">over 11,500 sales teams<\/a>. Dialing and pipeline management live inside the same interface, which removes the need for a separate dialer integration. <a href=\"https:\/\/salesdorado.com\/en\/crm\/crm-software\/review-close-crm\" target=\"_blank\" rel=\"noindex nofollow\">The Predictive Dialer is available only on the Enterprise plan<\/a>. Phone service runs on Twilio infrastructure billed on a pay-as-you-go basis in addition to the subscription fee. <a href=\"https:\/\/miniloop.ai\/blog\/close-io\" target=\"_blank\" rel=\"noindex nofollow\">Pricing in 2026 starts at $49\/month for one user (Startup), $299\/month for three users (Professional), and $699\/month for five users (Enterprise)<\/a>.<\/p>\n<p>Best for: Small outbound sales teams of 3-15 reps that sell primarily by phone and want CRM and dialing in one product.<\/p>\n<h3>3. Convoso<\/h3>\n<p>Convoso is a cloud contact center platform built for outbound sales, with native CRM integrations for Salesforce, HubSpot, and Zoho. Convoso&#8217;s sweet spot is 20-50 seat outbound teams without technical staff. Its turnkey onboarding and integrated compliance automation provide value for those teams. Pricing is approximately $90-200 per seat depending on volume and contract length. Realistic all-in costs rise once telecom is included.<\/p>\n<p>Best for: 20-50 seat outbound teams that need compliance automation and a managed platform without Linux administration.<\/p>\n<h3>4. Ringover<\/h3>\n<p>Ringover is a multichannel cloud platform with modern CRM integrations targeting SMBs that prioritize rapid deployment. It is positioned for organizations that want quick time-to-value over deep customization. Ringover connects with major CRM platforms and offers a clean agent interface without the infrastructure overhead of self-hosted solutions.<\/p>\n<p>Best for: SMBs that prioritize fast deployment and modern CRM connectivity over high-volume predictive dialing depth.<\/p>\n<h3>5. Bitrix24<\/h3>\n<p>Bitrix24 is an all-in-one workspace that includes a free-tier CRM with integrated telephony. The free plan covers basic calling and contact management, which helps budget-conscious small teams. Advanced dialing features and deeper CRM capabilities require paid tiers.<\/p>\n<p>Best for: Small teams with limited budgets that need basic CRM and telephony in one platform without per-seat licensing costs.<\/p>\n<h3>6. XenCall<\/h3>\n<p>XenCall&#8217;s built-in CRM is genuinely full-featured, including pipeline tracking, deal stages, and sales workflow automation. It removes the need for an external CRM integration entirely. Pricing runs approximately $125-150 per seat per month, with realistic all-in costs of $140-165 per seat for a 50-seat operation.<\/p>\n<p>Best for: Teams under 30 seats that want CRM and dialer in one product without managing integrations or external CRM subscriptions.<\/p>\n<h2>Platform Comparison<\/h2>\n<table>\n<thead>\n<tr>\n<th>Platform<\/th>\n<th>CRM Type<\/th>\n<th>Dialer Features<\/th>\n<th>Best Use Case<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Plura AI<\/td>\n<td>Native integrations for HubSpot, Salesforce, and Zoho with a <a href=\"https:\/\/plura.ai\/integrations\" target=\"_blank\" rel=\"noindex nofollow\">pre-built CRM integration library<\/a>; Stateful Conversation Database across all channels<\/td>\n<td><a href=\"https:\/\/plura.ai\/ai-predictive-dialer\" target=\"_blank\" rel=\"noindex nofollow\">AI predictive dialer<\/a> with stateful conversion signals; voice, SMS, RCS, webchat; FCC-licensed carrier; branded caller ID; SHAKEN\/STIR caller ID verification<\/td>\n<td>High-volume operators needing AI-powered dialing with unified customer context; live in 48 hours<\/td>\n<\/tr>\n<tr>\n<td>Close<\/td>\n<td>Built-in CRM with pipeline management; <a href=\"https:\/\/miniloop.ai\/blog\/close-io\" target=\"_blank\" rel=\"noindex nofollow\">50+ native integrations<\/a><\/td>\n<td>Power dialer (Growth plan); Predictive dialer (Enterprise plan only); Twilio-based telephony billed separately<\/td>\n<td>Small outbound sales teams of 3-15 reps; <a href=\"https:\/\/miniloop.ai\/blog\/close-io\" target=\"_blank\" rel=\"noindex nofollow\">from $49\/month (Startup) to $699\/month (Enterprise, 5 users)<\/a><\/td>\n<\/tr>\n<tr>\n<td>Convoso<\/td>\n<td>Pre-built CRM integrations for Salesforce, HubSpot, and Zoho; API-based connectors<\/td>\n<td>Cloud outbound dialer with compliance automation; DID reputation management (Ignite)<\/td>\n<td>20-50 seat outbound teams; approximately $90-200\/seat\/month<\/td>\n<\/tr>\n<tr>\n<td>XenCall<\/td>\n<td>Full built-in CRM with pipeline tracking and deal stages<\/td>\n<td>Predictive and power dialing integrated with native CRM<\/td>\n<td>Teams under 30 seats; approximately $125-150\/seat\/month<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>For full plan details and pricing on Plura, visit <a href=\"https:\/\/plura.ai\/pricing\" target=\"_blank\">plura.ai\/pricing<\/a>. To model your cost savings, use the <a href=\"https:\/\/plura.ai\/calculator\" target=\"_blank\">ROI calculator<\/a>.<\/p>\n<h2>How to Migrate from VICIdial to a CRM-Integrated Dialer<\/h2>\n<p>A structured migration reduces the risk of data loss, broken workflows, and agent downtime. The sequence below reflects practices used by CRM migration practitioners and VICIdial integration specialists.<\/p>\n<ul>\n<li><strong>Audit current integration flows:<\/strong> <a href=\"https:\/\/vicifast.com\/blog\/migrate-integrations-rebuild\" target=\"_blank\" rel=\"noindex nofollow\">Rank screen pops, disposition writeback, lead sync, and recording links by business impact<\/a>. Screen pop and disposition writeback usually matter most and should be rebuilt first.<\/li>\n<li><strong>Clean and map data:<\/strong> <a href=\"https:\/\/alexberman.com\/crm-migration-checklist\" target=\"_blank\" rel=\"noindex nofollow\">Industry data shows 30-50% of existing CRM records are duplicates, outdated, or incomplete before migration work begins<\/a>. Deduplicate records, map custom fields, and preserve consent history before any import.<\/li>\n<li><strong>Plan the cutover:<\/strong> <a href=\"https:\/\/alexberman.com\/crm-migration-checklist\" target=\"_blank\" rel=\"noindex nofollow\">Run a pilot migration on a representative sample and freeze data entry 24-48 hours before go-live<\/a>. Keep the old system in read-only mode for at least two weeks after launch.<\/li>\n<li><strong>Retrain agents by role:<\/strong> <a href=\"https:\/\/bouncecheck.email\/blog\/crm-migration-checklist\" target=\"_blank\" rel=\"noindex nofollow\">Focus training on the workflows agents will actually use, such as logging calls, updating stages, and dispositioning<\/a>. Show what changed from the old system rather than teaching from scratch.<\/li>\n<li><strong>Test compliance reconfiguration:<\/strong> Verify TCPA compliance settings, DNC compliance scrubbing, and quiet-hours enforcement in the new platform before go-live. Consult qualified counsel on your specific obligations.<\/li>\n<li><strong>Validate post-migration:<\/strong> <a href=\"https:\/\/saascrmreview.com\/crm-migration\" target=\"_blank\" rel=\"noindex nofollow\">Reconcile record counts, spot-check key accounts, and monitor adoption at 30, 60, and 90 days<\/a>. Adoption determines whether the migration actually paid off.<\/li>\n<\/ul>\n<p>Plura provides a defined migration path with live deployment in as little as 48 hours. For details on the migration process, visit the <a href=\"https:\/\/plura.ai\/ai-predictive-dialer\" target=\"_blank\" rel=\"noindex nofollow\">Plura AI predictive dialer overview<\/a>.<\/p>\n<p><a href=\"https:\/\/www.plura.ai\/plura-webchat\" target=\"_blank\">Schedule a personalized walkthrough of Plura.<\/a><\/p>\n<h2>Free and Open-Source CRM Dialer Options<\/h2>\n<p>Some teams still explore free or open-source dialers when budgets are tight. Two options appear frequently in searches for free CRM dialers: GoAutoDial and VICIdial with CRM integrations.<\/p>\n<p>GoAutoDial Community Edition 4.0 has not received a major update since 2019 and runs VICIdial code that is six years behind current security and feature standards. It lacks PHP 8 compatibility, Asterisk 18 support, and STIR\/SHAKEN awareness. It functions as a VICIdial fork with a different interface rather than a different dialing engine.<\/p>\n<p>VICIdial itself can be integrated with CRMs, but as described above, every integration is custom-built. The four core integration patterns, screen pops, disposition sync, lead injection, and click-to-call, each require separate development and ongoing maintenance. Because free options demand significant technical expertise in Linux, Asterisk, and MySQL, they also lack the compliance automation and AI capabilities of many paid platforms. The real cost of \u201cfree\u201d therefore appears in maintenance labor, compliance exposure, and lost agent productivity.<\/p>\n<h2>FAQ<\/h2>\n<h3>Which CRM has the best auto dialer?<\/h3>\n<p>Plura AI combines an AI predictive dialer with a Stateful Conversation Database that remembers every interaction across voice, SMS, RCS, and webchat. Calls originate on Plura&#8217;s own FCC-licensed carrier with branded caller ID and SHAKEN\/STIR caller ID verification. This directly addresses the spam-label problem that degrades connect rates on many platforms. Close offers a strong power dialer for small outbound teams where dialing and pipeline management live in the same interface. XenCall includes a full built-in CRM with pipeline tracking. The right choice depends on whether the operation needs AI capabilities and omnichannel context or simpler dialing from CRM records at a smaller scale.<\/p>\n<h3>What is the best free CRM dialer?<\/h3>\n<p>Bitrix24 offers a free tier with basic telephony and CRM functionality. GoAutoDial is open source but is outdated, as discussed earlier. VICIdial itself is free software, but total cost of ownership for a 10-agent self-hosted deployment runs approximately $2,502 per month once hosting, SIP trunking, DNC scrubbing, and maintenance labor are included. Free options require significant technical expertise and often lack the compliance automation and AI capabilities of paid platforms. Many operators find that total cost of ownership exceeds paid platforms once labor is fully accounted for.<\/p>\n<h3>Is VICIdial a CRM?<\/h3>\n<p>VICIdial is not a CRM. It functions as an open-source dialer with a lead database. As noted earlier, VICIdial does not provide deal pipelines or account hierarchies. CRM-style functionality requires custom API integrations built using VICIdial&#8217;s Non-Agent API and Agent API, with middleware to handle screen pops, disposition sync, lead injection, and click-to-call. When agents manually update the CRM after each call instead of using automated sync, data quality often drops quickly.<\/p>\n<h3>How do I integrate VICIdial with a CRM?<\/h3>\n<p>VICIdial requires custom-built integrations using its Non-Agent API (non_agent_api.php) for system-level operations and its Agent API (agc\/api.php) for live agent session control. The vendor_lead_code field serves as the bridge between VICIdial leads and CRM records by storing the CRM record ID. The Dispo Call URL fires when an agent dispositions a call and is the primary mechanism for syncing outcomes to the CRM. <a href=\"https:\/\/vicifast.com\/blog\/migrate-integrations-rebuild\" target=\"_blank\" rel=\"noindex nofollow\">A screen pop and disposition writeback integration to a mature CRM API typically takes a developer one to two weeks to build and test<\/a>. It also requires ongoing maintenance as both systems update. For Salesforce, Lightning&#8217;s X-Frame-Options headers often block IFRAME embedding, which can require a custom Visualforce page. For HubSpot, a custom screen pop page that pulls data via API is the recommended approach. The integration is assembled rather than native, which is a core reason operators look for alternatives.<\/p>\n<h3>What compliance features should I look for in a VICIdial alternative?<\/h3>\n<p>Look for platforms that support TCPA compliance, DNC compliance with real-time scrubbing, SHAKEN\/STIR caller ID verification, immutable consent logging, and quiet-hours enforcement through time-zone detection. <a href=\"https:\/\/plura.ai\/products\/compliance\" target=\"_blank\" rel=\"noindex nofollow\">Plura supports compliance by enforcing 50+ state rule sets automatically on every outbound contact<\/a> and exports audit-ready compliance reports in one click. The platform supports SOC 2, HIPAA, ISO certification, and GDPR for operations with those requirements.<sup data-disclaimer-id=\"22\" data-disclaimer-index=\"1\">1<\/sup> Operators remain responsible for their own compliance obligations and should consult qualified counsel on applicable law.<sup data-disclaimer-id=\"23\" data-disclaimer-index=\"2\">2<\/sup> VICIdial includes basic TCPA-related features such as local call time enforcement and DNC list management. It does not automatically check cell phone status, manage TCPA consent records, or handle state-specific restrictions beyond timezone rules.<\/p>\n<h2>Conclusion<\/h2>\n<p>VICIdial&#8217;s missing native CRM forces operators into custom integrations that require middleware development, ongoing maintenance, and constant monitoring. When those integrations break silently, data accuracy collapses and agents lose time to manual workarounds. Modern all-in-one platforms reduce that burden by putting dialing and customer data in the same system.<\/p>\n<p>Plura AI leads this category with an AI predictive dialer, a Stateful Conversation Database that holds context across every channel, and <a href=\"https:\/\/plura.ai\/integrations\" target=\"_blank\" rel=\"noindex nofollow\">pre-built CRM integrations<\/a> combined with carrier-grade compliance support built into the platform. Deployment can take as little as 48 hours, with no Linux administration required.<\/p>\n<p>Compare plans at <a href=\"https:\/\/plura.ai\/pricing\" target=\"_blank\">plura.ai\/pricing<\/a>, model your cost savings at <a href=\"https:\/\/plura.ai\/calculator\" target=\"_blank\">plura.ai\/calculator<\/a>, or <a href=\"https:\/\/www.plura.ai\/plura-webchat\" target=\"_blank\">watch how Plura unifies your outbound channels<\/a>.<\/p>\n<hr data-disclaimer-divider=\"true\">\n<div data-disclaimer-footer=\"true\">\n<p data-disclaimer-id=\"22\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"1\">1<\/sup> Plura AI maintains SOC 2, HIPAA, ISO, and GDPR posture as part of its platform infrastructure. References to compliance frameworks in this article describe Plura\u2019s platform capabilities and do not constitute a guarantee that any customer using Plura will themselves be compliant with applicable laws or standards. Customers remain solely responsible for their own regulatory obligations, certifications, consent management, recordkeeping, and the claims they make to their own end users. Consult qualified legal counsel for guidance specific to your use case.<\/p>\n<p data-disclaimer-id=\"23\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"2\">2<\/sup> This article describes regulatory frameworks at a general level and does not constitute legal advice. Laws and regulations vary by jurisdiction, change over time, and apply differently depending on facts and circumstances. Readers should consult qualified legal counsel before making compliance decisions.<\/p>\n<p data-disclaimer-id=\"24\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"3\">3<\/sup> Performance figures, customer outcomes, and industry statistics referenced in this article are drawn from cited third-party sources or Plura customer case studies. Individual results vary based on implementation, use case, industry, audience, and execution. Past or aggregate performance is not a guarantee of future results.<\/p>\n<p data-disclaimer-id=\"25\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"4\">4<\/sup> References to third-party products, services, companies, or research are made for informational and comparative purposes only. Plura AI is not affiliated with, endorsed by, or sponsored by any third party named in this article unless explicitly stated. Trademarks and product names referenced remain the property of their respective owners.<\/p>\n<p data-disclaimer-id=\"21\" data-disclaimer-type=\"fixed\">This article is provided for informational purposes only and reflects Plura AI\u2019s understanding at the time of publication. Product capabilities, integrations, and specifications are subject to change. For the most current information, visit plura.ai.<\/p>\n<p data-disclaimer-id=\"27\" data-disclaimer-type=\"fixed\">This article was produced with the assistance of AI tools and reviewed by Plura AI prior to publication.<\/p>\n<\/div>\n<section data-read-next=\"true\">\n<h2>Read Next<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.plura.ai\/articles\/vicidial-alternatives-2026\" target=\"_blank\">Best VICIdial Alternatives in 2026 for Contact Centers<\/a><\/li>\n<li><a href=\"https:\/\/www.plura.ai\/articles\/vicidial-alternative-inbound-call-center\" target=\"_blank\">VICIdial Alternatives for Inbound Call Centers<\/a><\/li>\n<li><a href=\"https:\/\/www.plura.ai\/articles\/cloud-based-vicidial-alternative\" target=\"_blank\">The Best Cloud-Based VICIdial Alternative in 2026<\/a><\/li>\n<li><a href=\"https:\/\/www.plura.ai\/articles\/vicidial-vs-ringover-comparison\" target=\"_blank\">VICIdial vs Ringover: The Real Cost of Free Dialer Software<\/a><\/li>\n<li><a href=\"https:\/\/www.plura.ai\/articles\/best-vicidial-alternatives-self-hosted\" target=\"_blank\">Best VICIdial Alternatives for Self-Hosted Dialers in 2026<\/a><\/li>\n<\/ul>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Tired of VICIdial&#8217;s missing CRM? Plura AI unifies dialing and customer data in one platform. Compare the top 6 alternatives and simplify your stack.<\/p>\n","protected":false},"author":106,"featured_media":2891,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2892","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-contact-centers"],"_links":{"self":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts\/2892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/comments?post=2892"}],"version-history":[{"count":0,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts\/2892\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/media\/2891"}],"wp:attachment":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/media?parent=2892"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/categories?post=2892"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/tags?post=2892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}