{"id":999,"date":"2026-07-14T05:21:49","date_gmt":"2026-07-14T05:21:49","guid":{"rendered":"https:\/\/www.plura.ai\/articles\/ai-reduce-contact-center-turnover"},"modified":"2026-07-14T05:21:49","modified_gmt":"2026-07-14T05:21:49","slug":"ai-reduce-contact-center-turnover","status":"publish","type":"post","link":"https:\/\/www.plura.ai\/articles\/ai-reduce-contact-center-turnover","title":{"rendered":"How AI Cuts Contact Center Agent Turnover"},"content":{"rendered":"<p><em>Written by: Matt Beucler, CEO, Plura AI<\/em><\/p>\n<h2>Key Takeaways for Contact Center Leaders<\/h2>\n<ul>\n<li>\n<p>Traditional contact centers face <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/guides\/ai-contact-centers-complete-guide\">35-45% annual agent turnover<\/a> driven by repetitive, high-volume seats that cause burnout and require constant recruiting and training cycles.<\/p>\n<\/li>\n<li>\n<p>Full AI automation replaces these repetitive seats rather than assisting them. That shift removes structural causes of churn and moves human agents to complex, high-value work.<\/p>\n<\/li>\n<li>\n<p>Plura delivers 0% turnover for AI agents while cutting total cost of ownership from the multi-million-dollar range to $300K-$700K for a 100-seat equivalent operation through logarithmic scaling and 100% U.S. infrastructure.<\/p>\n<\/li>\n<li>\n<p>Key automation moves include sub-5-second response times, a Stateful Conversation Database across channels, standardized workflows, embedded TCPA\/DNC\/HIPAA\/SOC 2 controls, and full domestic infrastructure aligned with emerging FCC and state regulations.<\/p>\n<\/li>\n<li>\n<p>Plura helps contact centers reduce agent turnover by replacing repetitive seats with compliant, scalable AI agents. <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/plura-webchat\">Talk to Plura today<\/a> to model your ROI.<\/p>\n<\/li>\n<\/ul>\n<h2>Answer Card: Turnover, Cost, and Infrastructure in One View<\/h2>\n<p>Full AI automation reduces contact center agent turnover by replacing the repetitive, high-volume seats that drive <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/guides\/ai-communications-strategy\">35-45% annual churn<\/a>. Plura AI delivers $300K-$700K total cost of ownership (TCO) that replaces traditional <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/guides\/ai-communications-strategy\">$4M-$7M contact center economics<\/a> while running on 100% U.S. infrastructure.<sup data-disclaimer-id=\"24\" data-disclaimer-index=\"3\">3<\/sup> Updated July 2026.<\/p>\n<h2>Six Automation Moves That Directly Reduce Turnover<\/h2>\n<ol>\n<li>\n<p><strong>Under-5-second AI contact replaces slow response times.<\/strong> Plura AI agents initiate voice, SMS, RCS (Rich Communication Services), and webchat outreach in under 5 seconds. That speed removes the queue-driven delays that exhaust human agents on high-volume inbound flows.<\/p>\n<\/li>\n<li>\n<p><strong>Stateful Conversation Database replaces fragmented channels.<\/strong> Every interaction across voice, SMS, RCS, and webchat is keyed to a single customer token. An agent who texted a lead at 9 a.m. can pick up the call at noon already knowing what was said. That continuity removes repetitive re-qualification that burns agents out.<\/p>\n<\/li>\n<li>\n<p><strong>Logarithmic cost scaling replaces rising labor costs.<\/strong> Human seats scale linearly, so more volume requires proportional headcount. Plura scales volume without adding seats. Peak-season surges no longer require emergency hiring cycles that collapse six months later.<\/p>\n<\/li>\n<li>\n<p><strong>Standardized workflows replace inconsistent quality.<\/strong> AI follows approved scripts on every contact. Script drift between day one and day ninety disappears, and the performance gap between the best and worst agents on the floor closes.<\/p>\n<\/li>\n<li>\n<p><strong>Embedded TCPA, DNC, HIPAA, and SOC 2 controls reduce compliance overhead.<\/strong><sup data-disclaimer-id=\"22\" data-disclaimer-index=\"1\">1<\/sup> TCPA (Telephone Consumer Protection Act), DNC (Do Not Call), HIPAA (Health Insurance Portability and Accountability Act), and SOC 2 (System and Organization Controls 2) rule sets sit inside the platform. Every outbound contact is checked against federal and state DNC registries in real time before dial, with 50+ state rules applied automatically.<\/p>\n<\/li>\n<li>\n<p><strong>100% U.S. infrastructure reduces offshore exposure under FCC NPRM (CG Docket No. 26-52).<\/strong><sup data-disclaimer-id=\"23\" data-disclaimer-index=\"2\">2<\/sup> The FCC Notice of Proposed Rulemaking, CG Docket No. 26-52, proposes capping offshore customer-service calls at 30% and limiting offshore handling of sensitive consumer data. Plura voice origination, model hosting, data storage, and call recording all sit on domestic infrastructure.<\/p>\n<\/li>\n<\/ol>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/plura.ai\/calculator\">Run your numbers through Plura&#8217;s calculator to check your ROI in real time.<\/a><\/p>\n<h2>Why Full Automation Replaces Seats Instead of Assisting Them<\/h2>\n<p>Plura is an FCC-licensed platform that owns the full carrier stack: voice origination, STIR\/SHAKEN (Secure Telephone Identity Revisited\/Signature-based Handling of Asserted information using toKENs) authentication, branded caller ID issuance, and real-time DNC scrubbing.<sup data-disclaimer-id=\"22\" data-disclaimer-index=\"1\">1<\/sup> It is not an API reseller wrapped around a third-party CPaaS (Communications Platform as a Service). That distinction matters because compliance controls sit at the carrier level rather than being bolted on later.<\/p>\n<p>The Stateful Conversation Database forms the architectural backbone. Every interaction across voice, SMS, RCS, and webchat is tokenized to the customer by phone, email, or ID. The AI reads and writes to the same database on every channel, so context stays intact between touchpoints. <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/guides\/ai-contact-centers-complete-guide\">AI contact centers carry a 0% turnover rate<\/a> compared to the churn range discussed earlier because there are no repetitive seats to lose.<\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/guides\/ai-communications-strategy\">For a 100-seat contact center, traditional operations cost $4M-$7M annually, while Plura&#8217;s TCO runs $300K-$700K on equivalent volume.<\/a><\/p>\n<h2>Comparison: Agent-Assist Tools Versus Full Automation<\/h2>\n<p>This comparison highlights how full automation differs from the agent-assist tools most operators have already evaluated. Focus on staffing, cost, compliance, and burnout reduction.<\/p>\n<table style=\"min-width: 125px\">\n<colgroup>\n<col style=\"min-width: 25px\">\n<col style=\"min-width: 25px\">\n<col style=\"min-width: 25px\">\n<col style=\"min-width: 25px\">\n<col style=\"min-width: 25px\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Approach<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Staffing Impact<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Cost Scaling<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Compliance Posture<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Burnout Reduction<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Agent-assist tools<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Headcount unchanged, agents still handle every contact<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Linear, volume growth requires proportional seats<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Compliance bolted on, agent behavior still variable<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Marginal, repetitive seat volume unchanged<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/guides\/ai-communications-strategy\">Plura full automation<\/a><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/guides\/ai-contact-centers-complete-guide\">0% AI turnover, repetitive seats replaced, not assisted<\/a><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/guides\/ai-communications-strategy\">Logarithmic: $300K-$700K TCO vs. $4M-$7M traditional<\/a><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>TCPA, DNC, HIPAA, SOC 2, and 50+ state rules enforced at carrier level before each contact<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/calculator\">62% of agents report AI reduces routine work, 69% say it lightens workload<\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>What Actually Changes Burnout and Turnover<\/h2>\n<p>Operators who have evaluated agent-assist tools know the pattern. The tool surfaces a suggested response, and the agent still reads it, edits it, and sends it. The seat still exists. The repetitive volume still lands on a human.<\/p>\n<p>Burnout builds before resignation, not at the moment of it. An agent who has answered the same qualification question 200 times in a day does not feel engaged by a sidebar suggestion. The workload stays identical while the interface changes slightly.<\/p>\n<p>The framing of AI as surveillance versus relief shapes adoption. Agent-assist tools that score calls in real time, flag script deviations, and generate performance dashboards add monitoring pressure without removing the underlying volume. Agents experience that as scrutiny, not support. The only intervention that changes the math is removing the repetitive seat entirely.<\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/calculator\">Model your specific savings using Plura&#8217;s ROI calculator.<\/a><\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/compare\/ai-voice-agents-vs-offshore-call-centers\">The true fully loaded cost per hour for offshore call centers, including turnover, training, QA, management, and technology, runs $14-$22.<\/a> That figure does not include the regulatory exposure now accumulating under the FCC NPRM and state onshoring laws. Full automation removes the seat, the turnover cycle, the training ramp, and the offshore liability in a single architectural decision.<\/p>\n<h2>Pain Points Mapped to Structural AI Solutions<\/h2>\n<p><strong>Slow response times.<\/strong> Plura AI agents contact leads in under 5 seconds across voice, SMS, RCS, and webchat, 24 hours a day. That speed matters because research cited on <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/calculator\">plura.ai\/calculator<\/a> shows that <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/plura.ai\/calculator\">contacting a lead within 5 minutes<\/a> makes them up to 100 times more likely to connect. Cutting that window to a <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/plura.ai\/calculator\">60-second response<\/a> lifts conversions by 391%.<sup data-disclaimer-id=\"24\" data-disclaimer-index=\"3\">3<\/sup> Plura&#8217;s sub-5-second initiation keeps contacts inside the highest-conversion window.<\/p>\n<p><strong>Fragmented channels.<\/strong> The Stateful Conversation Database holds context across every channel. A customer who texted at 9 a.m. does not need to re-explain themselves when the call comes at noon. Competing categories rarely preserve that context across channels by default.<\/p>\n<p><strong>Rising labor costs.<\/strong> <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/guides\/ai-contact-centers-complete-guide\">For a 50-seat equivalent contact center, traditional offshore operations cost $35,000-$50,000 monthly, while Plura handling equivalent volume costs $8,000-$15,000 monthly.<\/a><sup data-disclaimer-id=\"24\" data-disclaimer-index=\"3\">3<\/sup> Plura agents run at 100% talk utilization with no taxes, benefits, commissions, or rehiring overhead.<\/p>\n<p><strong>Inconsistent quality.<\/strong> AI follows approved scripts on every contact. The day-one versus day-ninety quality cliff disappears, and performance variance between agents narrows. Standardized workflows deploy without engineering and update without redeployment.<\/p>\n<p><strong>Compliance complexity.<\/strong> Plura supports compliance with TCPA, DNC, HIPAA, SOC 2, and 50+ state rule sets.<sup data-disclaimer-id=\"22\" data-disclaimer-index=\"1\">1<\/sup> Every outbound contact is checked against federal and state DNC registries in real time before dial. Consent records are timestamped, immutable, and audit-ready. Quiet-hours rules apply automatically through time-zone detection. Customers are responsible for their own regulatory obligations, and Plura provides infrastructure that supports those obligations.<\/p>\n<h2>People Also Ask<\/h2>\n<h3>How does AI affect contact center staffing?<\/h3>\n<p>Full AI automation reduces the number of human seats required for high-volume, repetitive contact work. AI agents handle inbound qualification, outbound follow-up, appointment confirmation, and routine inquiry flows at 100% talk utilization with no ramp time. Human agents move to complex escalations, relationship management, and high-stakes negotiations that require judgment. The staffing model shifts from linear headcount scaling to a smaller, higher-skilled team supported by AI infrastructure. Agent-assist tools, by contrast, leave headcount unchanged and add a software layer on top of existing seats.<\/p>\n<h3>Will AI replace call center staff?<\/h3>\n<p>AI replaces the repetitive, high-volume seats that drive most contact center turnover. These roles handle the same qualification questions, appointment reminders, and script-driven objection flows hundreds of times per shift. Complex escalations, regulated advisory conversations, and high-value negotiations remain human-handled, typically via warm transfer from the AI agent. The net effect for most operations is a smaller total headcount concentrated in higher-value roles, with AI handling the volume that previously required proportional staffing growth.<\/p>\n<h3>How can AI reduce agent burnout?<\/h3>\n<p>Agent burnout in contact centers comes primarily from repetitive, high-volume work with low autonomy and high monitoring pressure. AI reduces burnout by removing that category of work from the human queue entirely. When the AI handles qualification, confirmation, and routine inquiry flows, the remaining human workload shifts toward interactions that require judgment and relationship skills.<\/p>\n<p>Research cited on <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/calculator\">plura.ai\/calculator<\/a> shows 62% of contact center agents <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/plura.ai\/calculator\">report AI reduces routine work<\/a> and 69% say it <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/plura.ai\/calculator\">lightens their workload<\/a>.<sup data-disclaimer-id=\"24\" data-disclaimer-index=\"3\">3<\/sup> The structural change comes from seat replacement, not simple workload assistance.<\/p>\n<h2>Conclusion: From Structural Churn to Structural Stability<\/h2>\n<p>The <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.plura.ai\/guides\/ai-contact-centers-complete-guide\">35-45% annual turnover rate<\/a> in contact centers is not only a management or culture issue. It is a structural problem caused by high-volume, repetitive seats that few people want to occupy for long. Agent-assist tools add a software layer on top of those seats. Full automation removes the seats.<\/p>\n<p>Plura replaces repetitive contact center seats with FCC-licensed AI agents running on 100% U.S. infrastructure, sharing a Stateful Conversation Database across voice, SMS, RCS, and webchat, and supporting compliance with TCPA, DNC, HIPAA, SOC 2, and 50+ state rules on every outbound contact. The TCO sits in the $300K-$700K range instead of the multi-million-dollar benchmark. The turnover rate for AI agents remains 0%.<\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/plura.ai\/calculator\">Calculate your 30-day, 12-month, and 60-month savings at plura.ai\/calculator.<\/a><\/p>\n<div data-type=\"horizontalRule\">\n<hr>\n<\/div>\n<h2>Frequently Asked Questions<\/h2>\n<h3>What is the difference between agent-assist AI and full AI automation in a contact center?<\/h3>\n<p>Agent-assist AI adds a software layer on top of existing human seats. It may suggest responses, score calls, or flag compliance issues in real time, but the human agent still handles every contact. Headcount stays the same, and the repetitive volume that drives burnout and turnover remains on the human queue.<\/p>\n<p>Full AI automation replaces the seat itself. The AI agent handles the conversation end to end, from greeting through qualification, objection handling, and transfer or resolution. Human agents are reserved for complex escalations and high-value interactions. The staffing and cost implications differ significantly: agent-assist tools reduce friction on existing seats, while full automation eliminates the seats that generate the most churn.<\/p>\n<h3>How does Plura&#8217;s pricing compare to running a traditional contact center?<\/h3>\n<p>A traditional 100-seat contact center running domestic agents at standard labor rates, with taxes, benefits, commissions, and overhead factored in, typically costs $4M-$7M annually. Plura&#8217;s TCO for equivalent volume runs $300K-$700K per year. The gap comes from three structural differences: AI agents run at 100% talk utilization versus the 40% typical of human agents, there is no taxes-benefits-commissions overhead, and there is no rehiring and retraining cycle. The ROI calculator at plura.ai\/calculator lets operators model seat count, hourly rate, and utilization assumptions to produce a 30-day, 12-month, and 60-month savings projection based on their actual numbers.<\/p>\n<h3>How does Plura handle compliance across TCPA, DNC, HIPAA, and state rules?<\/h3>\n<p>Plura supports compliance with TCPA, DNC, HIPAA, SOC 2, and 50+ state rule sets as a first-class layer of the platform. Every outbound contact is checked against federal and state DNC registries in real time before dial. Consent records are timestamped, immutable, and exportable for audit review. Quiet-hours rules apply automatically through time-zone detection on the contact. HIPAA-aligned encryption, access controls, and audit logging cover protected health information across all four channels. The compliance dashboard generates audit-ready reports in one click. Customers remain responsible for their own regulatory obligations and certifications, and Plura provides infrastructure that supports those obligations.<\/p>\n<h3>What happens to the contacts and conversations that require human judgment?<\/h3>\n<p>Plura workflows include explicit escalation paths. When a contact falls outside the defined conversation nodes, such as an unfamiliar request, a sensitive disclosure, or a high-stakes objection, the AI warm-transfers the call to a U.S. agent, flags the conversation in the Unified Inbox, or routes to a designated escalation queue. The AI does not improvise on outcomes that matter.<\/p>\n<p>Sensitive data including protected health information, payment data, and personally identifiable information is redacted at the field level and routed through HIPAA-aligned channels. The human agent who receives the transfer sees the full conversation history from the Stateful Conversation Database, so the customer does not need to repeat themselves.<\/p>\n<h3>How long does it take to deploy Plura and replace existing seats?<\/h3>\n<p>Deployment timelines depend on conversation complexity. A straightforward inbound qualification flow typically goes live in days. A multi-step intake with complex branching logic, such as a 25-question health-history survey, runs closer to one to two months because the workflow design and validation take time.<\/p>\n<p>Plura&#8217;s onboarding sequence includes a discovery audit, intake of existing scripts and call recordings, an overnight build of a conversation mockup, a review session, engineering build of the production workflow, a pilot test on a subset of real contacts, and full go-live. Every annual contract includes a 90-day opt-out window. If the deployment is not delivering, the customer is not held to the annual term.<\/p>\n<div data-type=\"horizontalRule\">\n<hr>\n<\/div>\n<div data-disclaimer-footer=\"true\">\n<p data-disclaimer-id=\"22\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"1\">1<\/sup> Plura AI maintains SOC 2, HIPAA, ISO, and GDPR posture as part of its platform infrastructure. References to compliance frameworks in this article describe Plura\u2019s platform capabilities and do not constitute a guarantee that any customer using Plura will themselves be compliant with applicable laws or standards. Customers remain solely responsible for their own regulatory obligations, certifications, consent management, recordkeeping, and the claims they make to their own end users. Consult qualified legal counsel for guidance specific to your use case.<\/p>\n<p data-disclaimer-id=\"23\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"2\">2<\/sup> This article describes regulatory frameworks at a general level and does not constitute legal advice. Laws and regulations vary by jurisdiction, change over time, and apply differently depending on facts and circumstances. Readers should consult qualified legal counsel before making compliance decisions.<\/p>\n<p data-disclaimer-id=\"24\" data-disclaimer-type=\"content_based\"><sup data-disclaimer-index=\"3\">3<\/sup> Performance figures, customer outcomes, and industry statistics referenced in this article are drawn from cited third-party sources or Plura customer case studies. Individual results vary based on implementation, use case, industry, audience, and execution. Past or aggregate performance is not a guarantee of future results.<\/p>\n<p data-disclaimer-id=\"21\" data-disclaimer-type=\"fixed\">This article is provided for informational purposes only and reflects Plura AI\u2019s understanding at the time of publication. Product capabilities, integrations, and specifications are subject to change. For the most current information, visit plura.ai.<\/p>\n<p data-disclaimer-id=\"27\" data-disclaimer-type=\"fixed\">This article was produced with the assistance of AI tools and reviewed by Plura AI prior to publication.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Plura AI replaces high-churn contact center seats with full automation, cutting TCO from $7M to under $700K. Read the cost breakdown.<\/p>\n","protected":false},"author":106,"featured_media":998,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-999","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-contact-centers"],"_links":{"self":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts\/999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/comments?post=999"}],"version-history":[{"count":0,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/posts\/999\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/media\/998"}],"wp:attachment":[{"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/media?parent=999"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/categories?post=999"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.plura.ai\/articles\/wp-json\/wp\/v2\/tags?post=999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}