AI E-Commerce Agents

Boost Retail Sales & Support With AI Calls

Streamline Order Management & Customer Support

‍Plura AI voice agents handle order confirmations, shipping updates, and returns processing with human-like conversations. Customers get immediate responses to common questions about order status, product information, and store policies without waiting for live agents, improving satisfaction while reducing support costs.

Boost Sales Through Personalized Outreach

‍Convert abandoned carts and re-engage past customers with timely, personalized voice calls. Plura AI agents can promote special offers, announce new products, and create upsell opportunities based on purchase history, driving additional revenue through voice interactions that feel attentive rather than automated.

Gather Actionable Customer Insights

‍Collect post-purchase feedback and conduct customer satisfaction surveys at scale. Plura AI voice agents can ask follow-up questions based on responses, gathering nuanced feedback that helps improve products and services while making customers feel heard and valued.

How do AI voice agents improve the customer shopping experience?

‍Plura AI voice agents provide immediate assistance with order status, product information, and common questions without wait times. They can also offer personalized product recommendations based on purchase history, enhancing the shopping experience while maintaining the human touch of voice interaction.

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Can AI voice agents handle high call volumes during sales events?

‍Yes, Plura AI voice agents excel during high-volume periods like Black Friday or holiday sales. They can handle unlimited concurrent calls without quality degradation, ensuring every customer receives prompt attention even during peak shopping seasons.

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How do AI voice agents integrate with our existing e-commerce platform?

‍Plura AI seamlessly integrates with major e-commerce platforms including Shopify, Magento, WooCommerce, and custom solutions. Our API connections allow voice agents to access real-time inventory, order data, and customer information to provide accurate, up-to-date responses.

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What types of post-purchase support can AI voice agents provide?

‍Plura AI voice agents can handle order confirmations, shipping updates, delivery notifications, return authorizations, product usage guidance, and warranty information. They can also schedule appointments for installation or technical support if needed.

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How do AI voice agents help reduce cart abandonment?

‍Plura AI voice agents can proactively contact customers who abandon carts with personalized outreach that addresses common hesitations. They can answer product questions, explain shipping policies, or offer appropriate incentives to complete the purchase, significantly improving conversion rates.

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Can AI voice agents collect customer feedback effectively?

‍Absolutely. Plura AI voice agents can conduct post-purchase surveys with branching logic based on customer responses. They can ask follow-up questions to gather deeper insights and quantitative ratings, providing valuable feedback for product improvements and service enhancements.

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How do retailers measure ROI from implementing AI voice agents?

‍Retailers typically measure ROI through reduced support costs, increased conversion rates, higher average order values, improved customer satisfaction scores, and enhanced operational efficiency. Plura AI provides comprehensive analytics dashboards that track these metrics and demonstrate clear return on investment.