Product Designer

Product|Remote (US)|Full Time

Shape the UX of our workflow builder, unified inbox, and analytics dashboards. Design interfaces that make AI orchestration feel simple for operations teams.

Why Plura

Every business that talks to customers at scale has the same problem. Calls go to voicemail, texts go unanswered, and the people who could fix it are already at capacity. Contact centers spend most of their budget on agent labor and still answer leads in hours when the standard is seconds.

Plura is an FCC-licensed carrier and an AI communications platform for voice, SMS and RCS. Our AI agents answer and place calls, run text conversations, and hand off to people only when a person is needed. Because we own the carrier layer, compliance is built into the network: STIR/SHAKEN attestation, real-time DNC screening, quiet-hours enforcement and carrier registration happen inside the platform, not in a third-party tool bolted on afterward.

We are a small team with a live product, real customers and a lot left to build. If you want your work to reach a phone in someone's hand within a week of shipping it, this is that kind of company.

About the role

You will design the product operations teams run their day on: the workflow builder where AI conversations are assembled, the unified inbox where humans and agents hand off, the campaigns and analytics screens that show what happened, and the settings where billing and compliance become self-serve. The job is to make orchestrating AI across voice, SMS and RCS feel simple to someone who has never written a line of code.

You will own the design system, so the work compounds. Every component you get right shows up in every screen after it.

How we work

Remote-first across the US, with the sales team anchored in Las Vegas.
Two-week sprints with a written ticket for every change and a clear owner for every outcome.
Small team, wide scope. You will touch more of the product than a job title suggests.
We use AI in our own work every day, from compliance review to code, and we expect you to.
Direct communication, short meetings, decisions written down.

What you'll do

Design new product surfaces end to end: research, flows, wireframes, high-fidelity screens, and interactive prototypes.
Own and evolve the Plura design system: tokens, components, patterns and documentation, with every component cataloged in Storybook.
Design data-dense interfaces, from a node graph of a call flow to a usage report that reconciles to a Stripe invoice, and keep them readable.
Work in code-adjacent tools and with front-end engineers so that what ships matches what you designed.
Run lightweight research with contact center operators and turn it into design decisions.
Design the compliance and billing flows so that carrier registration and payment feel like part of the product, not paperwork.
Review front-end work for craft: spacing, motion, states, accessibility.

What you'll work with

Figma for design; a React and Tailwind design system with React Aria accessibility primitives; Storybook as the living catalog.
The Plura brand system: Geist type, a single brand blue, restrained motion.
Product analytics and session data for evidence, and engineers who will build what you spec.

What you'll bring

5+ years designing B2B SaaS products, with a portfolio that shows complex workflows made clear.
Design system experience: you have built or governed one and shipped components through engineers.
Strong interaction design fundamentals: states, errors, empty screens, keyboard and accessibility.
Enough front-end literacy to talk components, tokens and constraints with engineers; you can read a React component even if you do not write them.
Writing that is as clear as your layouts.