What compliance certifications does Plura hold?

Plura holds SOC 2 Type II, HIPAA, and ISO 27001 certifications. The platform is also GDPR compliant with data processing agreements available for EU data subjects. All certifications are maintained through continuous auditing and third party verification.

How does the TCPA firewall protect against compliance violations?

Plura's TCPA firewall integrates with Blacklist Alliance to scrub every call and message against the national Do Not Call registry, internal suppression lists, and known litigator databases in real time. Calls are blocked automatically before they connect, preventing violations before they happen.

How does Plura prevent calls from being flagged as spam?

Plura operates on FCC licensed carrier infrastructure with full STIR/SHAKEN attestation. Number Verifier integration monitors caller ID reputation continuously. The platform rotates numbers intelligently and maintains clean calling patterns to ensure maximum deliverability and answer rates.

What audit and reporting capabilities are available?

Every interaction across voice, SMS, RCS, and webchat is logged with timestamps, consent records, agent IDs, and full conversation transcripts. Compliance teams can search, filter, and export audit data for regulatory reporting, dispute resolution, or internal review at any time.

Is Plura compliant with GDPR for European operations?

Yes. Plura supports GDPR compliance with data processing agreements, data subject access requests, right to deletion workflows, and data residency controls. European customer data can be isolated to compliant infrastructure, and all processing activities are documented per GDPR Article 30 requirements.

Compliance Engine for TCPA, DNC, HIPAA, and SOC 2 Protection

Enterprise grade protection with SOC 2, HIPAA, and ISO certification

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DNC Compliance

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Why Compliance

6 reasons teams choose Compliance

Real Time DNC Scrubbing

Every outbound contact is checked against federal and state DNC registries in real time. Non compliant numbers are blocked before the first dial.

TCPA Consent Management

Track, store, and verify express written consent for every contact. Consent records are timestamped, immutable, and audit ready.

Automated Quiet Hours

AI enforces state and federal calling hour restrictions automatically. Time zone detection ensures every contact is reached within legal windows.

HIPAA Compliant Communications

End to end encryption, access controls, and audit logging for healthcare communications. PHI is protected across every channel.

SOC 2 Type II Certified

Enterprise grade security with continuous monitoring, penetration testing, and third party audits. Your data protection is verified, not just promised.