AI Agents for Financial Services
Automate Financial Communications With AI Voice Technology
Streamline Loan Application & Processing
Plura AI voice agents guide applicants through the loan process, collect missing documentation, and provide status updates with natural conversations. They reduce application abandonment by proactively addressing concerns, answering questions about rates and terms, and keeping borrowers engaged throughout the approval process.
Optimize Payment & Collection Communications
Automate payment reminders, past-due notifications, and repayment option discussions with personalized voice interactions. Plura AI agents handle these sensitive conversations with empathy and compliance, improving collection rates while maintaining positive customer relationships and reducing delinquency.
Enhance Customer Education & Financial Wellness
Deliver personalized financial guidance, debt management options, and credit improvement strategies through conversational AI. Plura AI voice agents help customers understand complex financial products, explore debt resolution pathways, and make informed decisions about their financial future.
Why Financial Institutions Are Switching to AI Communication
Banks, lenders, insurance firms, and credit unions rely on fast, accurate communication. But human agents are expensive, inconsistent, and limited by working hours.
Plura replaces or augments your human call center with AI voice, SMS, and web chat agents that work 24/7—with full TCPA compliance and zero hold time.
Omnichannel AI for Finance: Every Channel, One Agent
- AI Phone Agents – Handle inbound & outbound calls at scale. Every conversation is compliant, recorded, and routed with branded caller ID and STIR/SHAKEN protocols.
- AI SMS Agents – Engage customers with real-time texts, reminders, or document requests—only with prior express consent.
- AI Web Chat – Answer questions on your website instantly with financial product knowledge, loan qualification logic, and secure data handling.
All channels stay in sync. A customer who starts a web chat and then receives a call will be greeted by an AI agent that remembers their issue.
Designed for Compliance and Control
Plura is a licensed carrier, so you get:
- Full TCPA compliance baked in.
- 10DLC registration managed for you.
- Consent tracking and Do-Not-Call scrubbing.
- Built-in retry throttling, local time zone detection, and opt-out handling.
We don’t just enable compliance—we enforce it at the system level.
See what smarter conversations look like
Get a demoKey Use Cases in Financial Services
- Loan Application Follow-Ups - AI agents call or text applicants to collect missing documents, verify info, or schedule meetings—automatically and instantly.
- Collections & Reminders - With express consent, Plura can send SMS reminders or initiate automated payment calls—minimizing delinquency while staying fully compliant.
- Customer Support - 24/7 AI answers account balance questions, fraud alerts, loan statuses, and more—without hiring overnight agents.
- Outbound Campaigns with Predictive Dialing - Our AI-powered predictive dialer automatically calls during TCPA-approved hours, skipping bad numbers, honoring opt-outs, and escalating to live reps only when necessary.
Build AI Workflows Without Coding
Plura’s drag-and-drop builder lets your ops team create multi-step financial conversations with:
- API triggers for your CRM, LOS, or underwriting tools
- Conditional logic (e.g., credit score thresholds)
- Dynamic memory (e.g., preferred loan officer)
- Human transfers at critical points
Real-World Results for Financial Institutions
“Plura helped us cut our agent costs by 60% while increasing lead response times by 4x.”
— Operations Director, Flow Mortgage
- 3x more calls handled per hour
- 24/7 responsiveness without expanding staff
- Increased loan conversions through faster follow-up
- Improved customer satisfaction via personalized service
FAQs
How does Plura AI ensure regulatory compliance in financial communications?
Plura AI's platform is built with financial compliance requirements in mind, incorporating call recording, script approval workflows, and comprehensive audit trails. Our voice agents can be programmed with approved language for FDCPA, TCPA, and other regulatory frameworks, with regular updates to maintain compliance as regulations evolve.
Can AI voice agents effectively handle mortgage application follow-up?
Plura AI voice agents excel at mortgage processing by contacting applicants for missing documentation, explaining next steps, and providing status updates. They can answer common questions about rates, terms, and timelines, significantly reducing application abandonment while accelerating the closing process.
How do AI voice agents improve debt collection outcomes?
Our voice agents approach collection calls with consistency and empathy, presenting payment options and hardship programs without judgment. This systematic approach improves contact rates, payment arrangement completion, and customer satisfaction compared to traditional collection methods, while maintaining perfect compliance with scripting requirements.
Can AI voice agents help with loan refinancing opportunities?
Yes, Plura AI voice agents can proactively identify refinancing candidates based on your criteria, contact them with personalized rate offers, explain potential savings, and schedule appointments with loan officers. This systematic approach to refinancing outreach significantly improves conversion rates and efficiency.
How do financial institutions integrate Plura AI with existing systems?
Plura AI integrates seamlessly with CRM systems, loan origination software, payment processing platforms, and compliance management tools through secure API connections. This allows our voice agents to access relevant customer information and account details while maintaining security and data protection.
What types of financial communications can be automated with AI voice agents?
Plura AI voice agents handle diverse financial communications including application follow-up, document collection, payment reminders, hardship program enrollment, refinance opportunities, account updates, fraud alerts, and financial education. The platform is particularly effective for mortgage servicing, personal lending, and debt resolution communications.
How do financial service providers calculate ROI from implementing AI voice agents?
Financial institutions typically measure ROI through improved contact rates, higher payment collection percentages, reduced staff costs for routine communications, accelerated application processing times, and increased customer retention. Plura AI provides detailed analytics to track these metrics and demonstrate clear return on investment.
Your data is our top priority
We use leading security protocols and industry certifications to ensure your information is always protected.
Compatible from day one
Leverage our infrastructure, direct integrations and comprehensive API's.
Unlock smarter conversations and drive real results
