Compliance & Security
Enterprise-GradeProtection Built In
Plura is built from the ground up to meet the security, privacy, and compliance standards of regulated industries. Whether you operate in healthcare, finance, insurance, or any data-sensitive sector, Plura delivers the infrastructure, certifications, and embedded tools you need to scale AI engagement with full confidence.
Unlike developer-first platforms that leave compliance to the customer, Plura bakes it into the platform — from real-time DNC scrubbing and spam prevention to encryption, audit trails, and international standards.
Certifications and Safeguards
Plura maintains the following enterprise-grade certifications and protections:
- SOC 2 Type II: Verified controls for security, availability, and confidentiality
- HIPAA Compliant: Protected health information (PHI) handled with full safeguards
- GDPR & ISO 27001: Global data protection and information security
- Regular Independent Audits: Third-party assessments and penetration testing
- Encryption In Transit and At Rest: Industry-standard TLS and AES protocols
These aren’t checkboxes — they’re foundational to how we build and operate.
Integrated Compliance Tools
TCPA Litigation Firewall® (The Blacklist Alliance)
Plura is the only AI voice platform integrated with The Blacklist Alliance’s real-time TCPA Litigation Firewall®, which protects against illegal outreach to known litigants, serial plaintiffs, and DNC violations. This feature updates continuously and runs automatically across all outbound AI campaigns.
Number Verifier: Deliverability + Reputation
Using direct integration with Number Verifier, Plura helps protect your call answer rates by:
- Managing caller ID reputation
- Avoiding flagging as spam or scam-likely
- Increasing pickup rates across carriers
These features operate natively within Plura’s voice layer — no third-party API stitching required.
Plura vs. Developer-First Platforms
Real-World Scenarios
Healthcare
Protect PHI with HIPAA-ready AI voice flows, encrypted data, and full audit logs.
Financial Services
Ensure outbound AI campaigns meet TCPA rules, avoid known litigants, and remain compliant across jurisdictions.
Insurance
Secure sensitive PII, meet SOC 2 standards, and maintain a complete trail of every customer interaction.
Global Operations
With GDPR and ISO 27001 controls in place, Plura is ready for international use at scale.
Safeguard your business with Plura
Get a demoFAQs
Your Guide to AI Predictive Dialers in 2025
What security standards does Plura AI adhere to?
Plura AI is certified SOC 2 Type II, HIPAA-compliant, and ISO 27001 accredited—ensuring continuous third-party audits, encryption standards, and documented controls aligned with industry best practices.
How does Plura protect data at rest and in transit?
All data is encrypted both in transit (TLS 1.2+) and at rest (AES‑256). Access is strictly controlled using IAM, role-based permissions, and enforced multi-factor authentication (MFA).
What compliance frameworks does Plura maintain?
In addition to SOC 2 and HIPAA, we align with ISO 27001 standards and follow NIST cybersecurity best practices. Annual risk assessments, pen-tests, and audits ensure ongoing compliance.
How is access controlled and monitored?
Plura uses granular role-based access control, MFA, and audit logging to maintain accountability. All privileged actions are logged, monitored, and reviewed as part of our security operations.
How does Plura handle incident response and breach notification?
We maintain a documented incident response plan with defined SLAs. In the unlikely event of a breach, affected customers are notified within 72 hours and remediation steps are executed immediately.
Does Plura support compliance for regulated industries?
Yes—Plura is built for highly regulated sectors. Our HIPAA certification supports protected health information, while SOC 2 and ISO 27001 ensure readiness for finance, legal, and government use cases.
What governance and documentation practices are in place?
We enforce policy development, risk assessments, model documentation, supply chain vetting, and annual compliance reviews, aligned with frameworks like NIST and the EU AI Code of Practice.
How easy is it to transition form a traditional dialer like Vici Dial to an AI dialer?
Transitioning is seamless with Plura.ai, as we modeled our interface after Vici Dial – the top open-source predictive platform – for no learning curve. Upload lists, set up campaigns, and switch in days. We handle time zones, retries, and follow-ups automatically, unlike competitors requiring custom coding. Business owners report 50% faster onboarding, with AI agents taking over human tasks for immediate ROI in 2025's competitive landscape.
How does Plura ensure ongoing AI security and compliance?
We leverage automated monitoring, prompt-injection defenses, eDiscovery logging, regular penetration testing, and staff training—following a four-phase security approach to proactively address AI-specific threats.
