Unified Inbox for Voice, SMS, RCS, and Webchat
Stateful conversation history for voice, SMS, and RCS in a single pane of glass
Single View for All Channels
Faster Response Times
Thread Continuity
Missed Conversations
Why Unified Inbox
6 reasons teams choose Unified Inbox
Single Pane of Glass
Every Voice, SMS, RCS, and Webchat conversation in one unified view. No more switching between tabs, tools, or platforms.
Full Conversation History
See the complete customer journey across every channel in a single thread. Know what was said on the call, in the text, and in the chat.
AI Conversation Summaries
Every thread gets an AI generated summary with key takeaways, action items, and next steps. Your reps never start a conversation cold.
Smart Assignment and Routing
AI routes conversations to the right rep based on skills, availability, lead score, and conversation context. The best rep gets every lead.
Real Time Collaboration
Internal notes, mentions, and escalations within any conversation thread. Your team collaborates without the customer seeing a thing.
Priority Queue Intelligence
AI surfaces the highest value conversations first. Hot leads, urgent requests, and at risk accounts automatically bubble to the top.
How It Works
Live in minutes, not months
Connect Your Channels
Link your voice lines, SMS numbers, RCS agents, and webchat widget. Every channel feeds into one unified inbox automatically.
Set Up Your Team
Add your reps, configure routing rules, and set up smart assignment. The AI learns your team structure and optimizes distribution.
Start Responding Faster
Your team sees every conversation in one place with AI summaries and context. Response times drop, nothing falls through the cracks.
See what Unified Inbox can do for your team
Get a personalized walkthrough and see how one inbox for every channel transforms your team response time.
Use Cases
Built for teams that need results, not another tool
Insurance
Instant quote follow ups, policy renewal reminders, and claims status updates.
Healthcare
Appointment confirmations, patient intake, and prescription reminders at scale.
Financial Services
Account alerts, loan follow ups, and appointment scheduling for advisors.
Real Estate
Property inquiry follow up, open house invites, and showing confirmations.
Legal
Case intake qualification, consultation scheduling, and retainer follow ups.
E-Commerce
Abandoned cart recovery, order updates, and loyalty re-engagement campaigns.
Automotive
Lead response, test drive bookings, service reminders, and trade in re-engagement.