Product Manager

Why Plura

Every business that talks to customers at scale has the same problem. Calls go to voicemail, texts go unanswered, and the people who could fix it are already at capacity. Contact centers spend most of their budget on agent labor and still answer leads in hours when the standard is seconds.

Plura is an FCC-licensed carrier and an AI communications platform for voice, SMS and RCS. Our AI agents answer and place calls, run text conversations, and hand off to people only when a person is needed. Because we own the carrier layer, compliance is built into the network: STIR/SHAKEN attestation, real-time DNC screening, quiet-hours enforcement and carrier registration happen inside the platform, not in a third-party tool bolted on afterward.

We are a small team with a live product, real customers and a lot left to build. If you want your work to reach a phone in someone's hand within a week of shipping it, this is that kind of company.

About the role

You will own the roadmap for Plura's communications platform: the workflow builder that runs AI conversations, the campaigns and inbox that operators live in, the analytics that prove the ROI, and the billing and compliance surfaces that make a customer self-serve. You will decide what we build next and make sure it moves the numbers customers buy us for: contact rate, conversion, cost per conversation.

This is a hands-on role in a small company. You will talk to customers every week, write the specs engineers build from, and sit in the demos that close deals.

How we work

• Remote-first across the US, with the sales team anchored in Las Vegas.
• Two-week sprints with a written ticket for every change and a clear owner for every outcome.
• Small team, wide scope. You will touch more of the product than a job title suggests.
• We use AI in our own work every day, from compliance review to code, and we expect you to.
• Direct communication, short meetings, decisions written down.

What you'll do

• Own the product roadmap and the prioritization behind it, with a written rationale for every bet.
• Spend time with contact center operators and marketing leaders, turn what you hear into problem statements, and validate solutions before we build them.
• Write clear specs: user stories, acceptance criteria, edge cases, and the metric that says it worked.
• Run the product side of two-week sprints with engineering and design: scope, trade-offs, launch readiness.
• Own the self-serve journey from signup to first live call, including plans, billing, contracts and carrier compliance, and keep every step measurable.
• Define and watch the product metrics in our analytics stack and turn them into decisions.
• Work with sales and implementation on what customers ask for, and say no well when the answer is no.

What you'll work with

• The Plura platform and its design system; Storybook for reviewing components before they ship.
• HubSpot as the customer record, Stripe as the billing system, and the product analytics that connect them.
• Engineering and design working in a ticketed sprint process, with you writing the tickets.

What you'll bring

• 4+ years of product management on a B2B SaaS product, with at least one product you took from concept to revenue.
• Fluency with usage-based and subscription business models and the billing mechanics behind them.
• Enough technical depth to reason about APIs, data models and AI-driven features with engineers.
• A writing habit. Specs, decisions and customer notes exist because you wrote them down.
• Comfort with ambiguity and a bias to ship.

Nice to have

• Contact center, telephony, CRM or messaging domain experience.
• Experience shipping AI features and setting quality bars for them.
• Familiarity with compliance-driven product requirements (TCPA, 10DLC, consent flows).