Question 1

Is AI calling and texting legal?

Accepted Answer

Yes, when done in compliance with regulations like TCPA, state-level laws, and carrier policies. Plura AI's Compliance product enforces opt-in verification, quiet hours, frequency caps, DNC list scrubbing, and full audit trails automatically.

Question 2

Does Plura AI handle TCPA compliance?

Accepted Answer

Yes. Our platform includes built-in TCPA compliance features: express written consent tracking, time zone-aware quiet hours, automatic DNC list management, and complete conversation records. Every message and call is logged for audit purposes.

Question 3

What about state-level regulations?

Accepted Answer

AI communication regulations vary by state. Plura AI's compliance engine is continuously updated to reflect state-level requirements including disclosure rules, consent standards, and calling hour restrictions. Our legal team monitors regulatory changes across all 50 states.

Question 4

Do AI agents need to disclose they are AI?

Accepted Answer

Disclosure requirements vary by jurisdiction and are evolving rapidly. Plura AI supports configurable AI disclosure statements at the start of conversations. Our compliance team stays current with disclosure laws and updates the platform accordingly.

Question 5

How are conversation records stored?

Accepted Answer

Every conversation — voice, SMS, and webchat — is fully logged with timestamps, consent records, and outcome data. Records are stored securely and retained according to your compliance requirements. Complete audit trails are available for regulatory review.

Compliance & Regulation FAQ

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