Attachment 2: Plura Connect Service Agreement

This Service Agreement ("Agreement") is entered into as of the Effective Date of Subscriber’s agreement with Plura AI, LLC, by and between Plura Connect, LLC, a Nevada limited liability company ("Plura Connect") and the customer identified on the Plura AI Order Form ("You" or "Subscriber").

RECITALS

I. Plura Connect is a Section 214 communications services provider offering specific telecommunications services to select customers via authorized channel partners.

II. Subscriber desires to utilize Plura Connect's services through Plura AI, LLC ("Plura AI"), an authorized Plura Connect channel partner.

III. Plura Connect agrees to provide the services in accordance with the terms and conditions of this Agreement.

1. FCC 911 Disclosure. As a telecommunications services provider, Plura Connect is committed to complying with the Federal Communications Commission (FCC) rules regarding 911 and Enhanced 911 (E911) services. Below is an outline of our compliance measures and important information for our customers:

(a) Provision of 911 Services: We provide 911 service to all customers as a standard and mandatory feature. Customers cannot opt out of this service. All 911 calls, along with your registered physical address and callback number, will be routed to the appropriate Public Safety Answering Point (PSAP) or local emergency authority.

(b) Customer Location Requirements: Before activating service, customers must provide their physical address. This address will be used for routing emergency calls to the correct PSAP. Customers are responsible for keeping their registered address up to date. If you move or change locations, you must update your address through our customer portal or by contacting customer support. Failure to do so may result in delays in emergency response.

(c) Limitations of VoIP Services: VoIP 911 service may not function during Internet outages or disruptions, or in the event of a power outages unless backup power is available. Network congestion or technical issues may also affect call routing. In addition, unlike traditional landline services, VoIP 911 calls may not automatically provide accurate location information if the registered address is outdated or incorrect. In some cases, 911 calls may be routed to a non-emergency administrative line instead of the appropriate PSAP, especially if the registered address is incorrect

2. Agreement Acceptance. By executing this Agreement and accessing and using Plura Connect's services as described in Section 5 (the "Services"), you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. This Agreement will commence on the date that we make the Services ordered via Plura AI available for use under your account, and shall continue for the period set forth in your Plura AI order or subscription plan; provided that if no such service period is specified the Services shall continue on a month-to-month basis.

3. Limitations on Use. Subscriber understands and agrees that the Services are subject to certain use restrictions. In furtherance thereof, Subscriber expressly agrees not to undertake any of the following actions:

(a) Modify, prepare derivative works of, or reverse engineer, our Services or those of Plura AI.

(b) Knowingly or negligently use our Services in a way that abuses or disrupts our networks, user accounts, or those of Plura AI.

(c) Transmit through the Services any harassing, indecent, obscene, or unlawful material.

(d) Use the Services or any data derived therefrom for other than Subscriber's legitimate business purpose.

(e) Use the Services for any marketing or telemarketing except in strict compliance with all governing statutes, rules, and regulations.

(f) Use the Services in a manner that is actually or potentially libelous, threatening, harmful, harassing, indecent, obscene, in violation of the intellectual property rights of any person or so as to cause nuisance, annoyance or inconvenience to any person.

(g) Violate the publicity or privacy rights of another individual.

(h) Modify the Services or include or combine the Services or any data derived therefrom with any other service or product of any kind.

(i) Use the Service in a way intended to avoid incurring fees or exceed usage limits (including allowing multiple persons to use a single user license).

(j) Access or use the personal or confidential information of any third party without their permission or attempt to do so.

(k) Mislead recipients of any call, text, email or other message made using the Services as to Customer's identity, including without limitation by creating a false caller ID (e.g., ID spoofing), forging addresses or headers, or fraudulently undertaking other technical measures to misrepresent the origin or identity of the sender or caller.

(l) Perform auto-dialing or "predictive dialing;" in violation of applicable laws.

(m) Attempt to gain unauthorized access to any part of the Services and/or to any service, account, resource, computer system and/or network connected to any of our servers.

(n) Impersonate another person, act as another entity without authorization, or create multiple accounts.

(o) Record any conversation except in strict accordance with applicable law, including obtaining all participant consents required by law; or

(p) Engage in any other unlawful, fraudulent or malicious conduct, or attempt to circumvent any of the foregoing prohibitions.

4. Service Changes. We reserve the right to enhance, upgrade, improve, or modify features of our Services as we deem appropriate and in our discretion. We will not materially reduce the core functionality or discontinue any Services you are receiving unless we provide you with prior written notice. We may offer additional functionality to our standard Services or premium feature improvements for an additional cost.

5. Services Description. Plura Connect provides voice transmission, messaging transmission, and telephone numbering services used by the Plura AI platform (the "Services"). The Services include various communication-enabling technologies such as VoIP and cloud-based solutions, along with the assignment of Direct Inward Dial telephone numbers ("DID Numbers") for use in connection with the Services. The Services are generally designed to provide the communications transmission aspect of Plura AI's services only and are intended to be provided in connection with Plura AI's platforms, hardware. and software. These Services are provided under the terms of this Agreement, any applicable tariffs and/or price lists, and any other operating rules and policies published by Plura Connect and/or Plura AI.

(a) Assignment of DID Numbers. Pursuant to your Plura AI subscription, Plura Connect will assign you one or more DID Numbers. You are responsible for ordering sufficient DID Numbers for all users. We reserve the right to change, cancel, withdraw, or move assigned DID Numbers at our sole discretion immediately upon notice. Subscriber will surrender all rights to the DID Numbers assigned to it upon termination of Services if they have not been ported out in accordance with Section 5(c) below prior to such termination, and the DID Numbers assigned to you may be reassigned upon termination of Service with Plura AI. Plura Connect will not be liable for any direct or indirect damages or incidental costs arising out of such reassignment.

(b) Porting In. You may elect to port an existing DID Number to Plura Connect ("Port-In") for use with the Plura AI service. In such event, you may be required to first select a temporary number from the list of DID Numbers presented to you at the time Services are ordered, which will be used until the Port-In is complete. We will support all valid requests and will cooperate with subscribers to perform any Port-In in accordance with reasonable directions and our operating procedures. Neither we nor our providers are responsible for any delay, rejection, or false processing of Port-In requests to the extent such delay, rejection, or false processing is attributable to subscribers, their prior provider(s), or any third parties.

(c) Porting Out. You (or a third-party provider acting as your agent) ("Requesting Party") may request us to port a DID Number assigned to you by Plura Connect to a third-party provider ("Port-Out"). We will support all such requests and will promptly cooperate with the Requesting Party to perform any Port-Out in accordance with the Requesting Party's reasonable directions and our standard operating procedures. In the event of any Port-Out, you agree that until such time as the Port-Out is complete and Services for the DID Number are terminated, you shall remain bound by the terms of this Agreement and that of Plura AI related to that DID Number, including the payment of all charges. Once the Port-Out is complete, you must terminate the Services associated with the ported DID Number to stop incurring charges for the same. You further agree that in the event of a Port-Out, you shall remain responsible for paying any required monthly service fees unless and until all agreements regarding such number are terminated.

6. Pricing. Fees for the Services we provide are billed to Plura AI based on wholesale price lists or (where applicable) tariffs, established by Plura Connect, and may differ from the retail price charged to you by Plura AI. Wholesale price lists for qualified wholesale customers are available by contacting us at pricing@pluraconnect.com, or, if and to the extent permitted by applicable law, as may be agreed upon on an individual case basis memorialized in a separate contract. Payments are due for services rendered in accordance with your Plura AI Subscription Agreement. The prices are exclusive of taxes and fees.

(a) All prices and other terms are subject to changes as per regulatory requirements or adjustments in pricing strategies by Plura Connect. Subscribers are responsible for all charges incurred under their Plura AI account, including applicable taxes and fees.

7. Fees and Payment. You agree to pay all applicable fees for the Services provided by Plura Connect in accordance with the terms established in your Plura AI Subscription Agreement or invoice. Any and all payments made for services are final and non-refundable, except as otherwise expressly set forth herein.

(a) You are responsible for providing Plura AI with accurate and current billing, contact and payment information. Unless otherwise stated in a subscription agreement or service plan, Plura AI will issue invoices for Services on a monthly basis, and all charges (along with any taxes and fees thereon) will be due on the date specified on the invoice. Except for usage based charges, payment for Services will be billed monthly in advance. Usage based charges will be invoiced monthly in arrears.

(b) You agree that Plura AI may charge any of your payment methods on file or bill you for all amounts due for your subscription and you hereby authorize Plura AI to charge your credit card on file. Plura AI may take steps to update your payment card information (where permitted) to ensure that payment can be processed. You further agree that credit card information and related personal data may be provided to third parties for payment processing and fraud prevention purposes.

(c) We may, where permitted by applicable law, suspend or terminate Services if at any time we determine you have failed to pay all amounts due, or any payment information is inaccurate or not current. You are responsible for fees and overdraft charges that Plura AI may incur when charging your card for payment.

(d) We reserve the right to update the price for Services at any time after the initial service term, and price changes will be effective as of the next billing cycle. In accordance with applicable law, we will notify users in a timely manner of any price changes by publishing on our website, or via email.

(e) Sales, promotions and other special discounted pricing offers may be offered from time to time at Plura Connect's sole and absolute discretion, and on such terms as we may determine. Any such sales, promotions or special offers are temporary and, upon the renewal of any subscription or such earlier time as set forth in the offers or documentation associated with such sales, promotions or special offers, any such discounted pricing offers will expire. We reserve the right to discontinue or modify any coupons, credits, sales, and special promotional offers in our sole discretion.

8. Billing Disputes; Delinquent Accounts. You must notify Plura AI of any fee dispute within five (5) days of the invoice date in writing, with sufficient documentation and detail to permit us to investigate the dispute, provided that you must timely pay all undisputed amounts. If we resolve the dispute in our favor, you agree to pay any withheld amounts within five (5) days. If we resolve the dispute in your favor, we will credit your Plura AI account for any disputed amounts paid to us in excess of the amount you owed. We may, on notice to you, suspend or terminate Services if you do not pay undisputed fees, and you agree to reimburse us for all reasonable costs and expenses incurred in collecting undisputed delinquent amounts.

9. Taxes and Withholding. You are responsible for all applicable sales, services, value-added, goods and services, withholding, tariffs, Universal Services Fund (USF) fees or any other similar fees as may be applicable in the location in which the Services are being provided and similar taxes or fees (collectively, "Taxes and Fees") imposed by any government entity or collecting agency based on the Services or in support of regulatory programs, except those Taxes and Fees based on our net income, or Taxes and Fees for which you have provided an exemption certificate. In all cases, you will pay the amounts due under this Agreement to us in full without any right of set-off or deduction.

10. Subscriber Responsibilities. You must use the services only for lawful purposes and in compliance with all applicable laws. The Services must not be used for fraudulent activities, to make unlawful telemarketing calls, or in any manner that disrupts the normal operation of the services. You are responsible for the security and proper use of all access codes, passwords, or equipment related to the services.

11. Intellectual Property. Plura Connect retains all rights, title, and interest in and to the Services it provides, and any associated software, documentation, and intellectual property. Subscribers are granted a non-exclusive, non-transferable license to use the Services as provided under this agreement, subject to compliance with its terms.

12. Subscriber Content. You retain all rights to your any files, documents, recordings, chat logs, transcripts, and similar data that we maintain on your or your users' behalf, as well as any other information you or your users may upload to your Plura AI account in connection with the Services ("Content"). We do not own or license subscriber Content, but may use, modify, reproduce, and distribute such Content to the extent required to provide and operate the Services. You warrant that you have the right to upload or otherwise share Content with us, and that uploading or processing of your Content in the context of our Services does not infringe on any rights of any third party. You further agree to apply reasonable technical, organizational, and administrative security measures to keep Content protected in accordance with industry standards. We will not view, access or process any of your Content, except: (i) as authorized or instructed by you or your users in this Agreement or in any other agreement between the parties, or (ii) as required to comply with our policies, applicable law, or governmental request. "Content" means any files, documents, recordings, chat logs, transcripts, and similar data that we maintain on your or your users' behalf, as well as any other information you or your users may upload to your Service account in connection with the Services.

13. Privacy and Security. We use, protect and secure information in accordance with our Privacy Policy, posted at www.pluraconnect.ai/privacy.

(a) Customer Proprietary Network Information. In the normal course of providing services to its users and customers, Plura Connect collects and maintains certain customer proprietary network information ("CPNI") typical to the US communications industry. CPNI includes the types of telecommunications and interconnected VoIP services customers currently purchase or subscribe to, how customers use those services (for example, calling records), and billing information related to those services. Your telephone number(s), name, and address do not constitute CPNI. Plura Connect does not sell, trade, or otherwise share your CPNI with anyone outside of Plura Connect and those parties, such as Plura AI or other Channel Partners, who are authorized to represent us and offer our Services or to perform functions on our behalf related to such Services, except as the law may require, or you may authorize. US federal law generally permits us to use CPNI in providing the telecommunications and interconnected VoIP services customers purchase or subscribe to, including billing and collections for those services. We may also use or disclose your CPNI for legal or regulatory reasons such as to respond to a court order, to investigate fraud, to protect our rights or property, to protect against the unlawful use of our Services, or to protect other users. Further detailed information regarding Plura Connects uses of CPNI may set forth in the Privacy Policy from time to time.

(b) Your Options Regarding CPNI: You may prohibit us from using your CPNI to market services other than those you already purchase from us, by providing us with your "opt- out" notice within thirty (30) calendar days of Service commencement via an email to legal@pluraconnect.ai with "CPNI Opt-Out" in the subject line. If you fail to opt-out within such timeframe, you will be deemed to have given us consent to use your CPNI to market services other than those you already purchase from us. Restricting our use of CPNI will not affect our provision of any service, nor will it necessarily eliminate all types of Plura Connect marketing.

(c) Privacy and Security of Your Accounts. You are solely responsible for (i) all use of the Services by you and your users, (ii) maintaining the security of all passwords, usernames, and other account information; (iii) maintaining lawful basis for the collection, use, processing and transfer of Content of persons using or accessing your Services; and (iv) providing notices or obtaining consents as legally required in connection with the Services. We do not send emails asking for your usernames or passwords, and to keep your accounts secure, you should keep all usernames and passwords confidential. We are not liable for any loss that you may incur if a third party uses your password or account. We may suspend the Services or terminate the Agreement if you, your users, or attendees are using the Services in a manner that is likely to cause harm to us or if we have reasonable grounds for suspecting any illegal, fraudulent, or abusive activity on your part. You agree to notify us immediately and terminate any unauthorized access to the Services or other security breach.

14. Disclaimer of Warranties. Plura Connect provides the services on an "as is" and "as available" basis. No warranties, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, PLURA CONNECT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

15. Limitation on Indirect Liability. NEITHER PARTY WILL BE LIABLE TO THE OTHER OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL LOSS, EXEMPLARY OR OTHER SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING OUT OF OR RELATING TO: (i) LOSS OF DATA, (ii) LOSS OF INCOME, (iii) LOSS OF OPPORTUNITY, (iv) LOST PROFITS, OR (v) COSTS OF RECOVERY, HOWEVER CAUSED AND BASED ON ANY THEORY OF LIABILITY, INCLUDING, BUT NOT LIMITED TO, BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR VIOLATION OF STATUTE, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY.

(a) Limitation on Liability Amount: EXCEPT FOR YOUR BREACH OF THESE TERMS AND YOUR INDEMNIFICATION OBLIGATIONS, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMULATIVE LIABILITY OF EITHER PARTY AND THEIR RESPECTIVE LICENSORS AND SUPPLIERS ARISING OUT OF THIS AGREEMENT IS LIMITED TO THE SUM OF THE AMOUNTS PAID FOR THE APPLICABLE SERVICE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY. THE FOREGOING DOES NOT LIMIT YOUR OBLIGATIONS TO PAY ANY FEES AND OTHER AMOUNTS DUE UNDER ANY ORDER.

16. Termination. Either party may terminate the agreement for cause, such as breach of the terms herein, non-payment, or legal prohibition, if such breach is not cured within ten (10) days of written notice from the non-breaching party, or within five (5) days of such notice for breaches of payment obligations. Plura Connect may immediately suspend Services for violation of any of the acceptable use provisions of this Agreement or any failure to timely pay all amounts when due. Plura Connect may also terminate the Agreement immediately upon notice if: (i) it is ordered to do so by any regulatory body; (ii) we determine that the Services are being used unlawfully or in a manner contrary to the terms of this Agreement or your Plura AI Subscription Agreement; or (iii) we determine that providing the Services is no longer commercially viable. Upon termination, all rights granted to you hereunder will immediately cease, and you must pay any outstanding balances due.

17. Arbitration Agreement. EACH PARTY AGREES THAT ANY AND ALL CLAIMS OR DISPUTES ARISING OUT OF OR IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, THE RELATIONSHIP BETWEEN US, OR OUR SERVICES OR PRODUCTS WILL BE RESOLVED BY BINDING ARBITRATION, INCLUDING BUT NOT LIMITED TO, ANY BILLING DISPUTES AND ANY THRESHOLD QUESTIONS OF THE ARBITRABILITY OF SUCH DISPUTE OR CLAIM EXCEPT THAT YOU OR WE MAY SEEK INJUNCTIVE OR EQUITABLE RELIEF IN A COURT OF PROPER JURISDICTION IF THE CLAIM RELATES TO A VIOLATION OF LAWS, INTELLECTUAL PROPERTY INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS. Additionally, the rules and regulations of the Federal Communications Commission (the "FCC") permit customers of telecommunications carriers to submit complaints to the FCC. Nothing herein is intended to abrogate your right to submit complaints to the FCC, nor Plura Connect's right to invoke the FCC's primary jurisdiction over claims arising under the Communications Act of 1934, as amended, or the FCC's rules, regulations and policies.

(a) Opportunity to Resolve: Prior to submitting a claim or dispute to arbitration, you must first give us an opportunity to resolve any disputes or claims by emailing a Notice of Claim that includes a detailed written description of the facts giving rise to the dispute or claim, and its underlying legal basis to legal@pluraconnect.ai. Each party shall negotiate with the other in good faith to resolve the claim. If the claim is not resolved within 60 days after our receipt of your Notice of Claim, you may submit the claim to arbitration.

(b) Initiating Arbitration: In the event a claim is not otherwise resolved in accordance with the preceding section, either party may start arbitration proceedings. To begin arbitration, you must send a letter requesting arbitration that describes your claim to the Plura legal department at 177 Cassia Way, Suite B112, Henderson, NV 89014. The American Arbitration Association (AAA) will arbitrate all disputes in Las Vegas, Nevada, USA in accordance with the AAA Commercial Arbitration Rules, which are available at www.adr.org. Each Party shall bear its own costs in connection with the arbitration proceeding, provided that the arbitrator shall have discretion to award fees and costs to the prevailing party.

(c) Authority of Arbitrator: The arbitrator shall have exclusive authority to determine the scope and enforceability of this Section 17 (the "Arbitration Agreement") and to resolve any dispute related to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement including, but not limited to, any claim that all or any part of this Arbitration Agreement is void or voidable.

(d) Arbitration Proceedings: The arbitration proceeding will decide the rights and liabilities, if any, of the parties, and will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum's rules, and these Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. Upon the mutual agreement of the parties, the arbitration proceeding may be held remotely in a virtual environment.

18. CLASS ACTION AND JURY TRIAL WAIVER. YOU AGREE THAT ANY PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. IF A COURT DETERMINES IN AN ACTION BETWEEN YOU AND US THAT THIS CLASS ACTION WAIVER IS UNENFORCEABLE, THEN THE CLASS ACTION WAIVER WILL BE VOID AS TO YOU. IN THE EVENT THAT ANY CLAIM HEREUNDER IS NOT SUBJECT TO ARBITRATION AND MUST BE RESOLVED BY A COURT OF COMPETENT JURISDICTION, YOU HEREBY WAIVE ALL CONSTITUTIONAL AND STATUTORY RIGHTS TO HAVE A TRIAL IN FRONT OF A JURY.

19. Governing Law, Jurisdiction, and Venue. This agreement is governed by and construed in accordance with the internal laws of the State of Nevada without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any jurisdiction other than those of the State of Nevada. Any legal suit, action, or proceeding arising out of or related to this Agreement or the rights granted hereunder that is not subject to the Arbitration Agreement described in Section 17 will be subject to the sole and exclusive jurisdiction of the Nevada state and federal courts in each case located in the city of Las Vegas and County of Clark, and each party irrevocably submits to the jurisdiction of such courts in any such suit, action, or proceeding.

20. General Provisions.

(a) Modifications to This Agreement. We reserve the right to modify this Agreement or any terms thereof at any time in our sole discretion. For any material modifications, notice will be posted on the Plura AI main user dashboard, together with a link to the updated version of this Agreement. Your continued use of the Services after any such changes constitutes your acceptance of the revised Agreement. The most current version of the Agreement will supersede all previous versions.

(b) Severability. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.

(c) Assignment. You may not transfer or assign this Agreement or any of your rights or obligations under it, by operation of law or otherwise, without our prior written consent. We may transfer or assign all or part of this Agreement, or your debts to us, without notice. Upon our transfer or assignment of this Agreement, Plura Connect shall be released from all liability with respect to this Agreement.

(d) Force Majeure. Neither party shall be liable for any default or delay in the performance of its obligations hereunder (excluding any payment obligations) if and to the extent that such default or delay arises out of causes beyond their reasonable control, including, without limitation, acts of God, including weather-related phenomenon, earthquakes, and floods; fires; acts of war or terrorism; civil disorders, including riots, rebellions, and insurrections; labor disputes, including strikes, lockouts, and work stoppages; medical emergencies, including pandemics and quarantine restrictions; network problems, including cable cuts, power outages, network failures, and computers viruses; and any other catastrophes, national emergencies, or government orders or acts. The time for any performance required hereunder shall be extended by the delay incurred as a result of such force majeure event, and if either party is unable to perform as a result of such event, it shall act with diligence to correct or mitigate such event.

(e) Enforcement and Waiver. Any waiver of or failure to enforce any provision or prohibition in this Agreement in one instance shall not be construed as a waiver of any provision or right in another instance.

The registered E911 address for Subscriber's numbers is the business address on the Plura AI Order Form, unless Subscriber updates it in the Service.