Jira + Plura AI — Turn Conversations Into Actionable Work

Plura AI’s integration with Jira connects real customer conversations directly to your engineering and operations workflows. As users report issues, request features, or flag problems through calls, SMS, or web chat, Plura can automatically create, update, and comment on Jira tickets — capturing context, summaries, priority, and metadata without manual handoffs.

With Jira connected, Plura’s AI agents can classify intent, determine severity, assign issues to the correct project or team, and keep tickets updated as conversations evolve. Engineers and product teams receive clear, structured issues with full conversational context, eliminating back-and-forth and reducing time spent translating customer feedback into actionable tasks.

For product-driven teams and support-heavy organizations, Jira + Plura AI creates a seamless bridge between customers and builders. Plura handles the conversations; Jira tracks the work — ensuring nothing gets lost and every issue moves forward with clarity and speed.